DEMARCO S. WILLIAMS
Atlanta
Summary
Dynamic and results-driven Project Manager with a strong background in IT operations and project management within Higher Education and Government sectors. Seeking to leverage extensive experience in program development, Agile methodologies, and stakeholder engagement to excel in driving impactful learning initiatives and fostering a culture of continuous development. Proficient in utilizing project management tools such as JIRA, ClickUp, and ITBM ServiceNow, along with Agile/SCRUM methodologies, to streamline project workflows and enhance team collaboration.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Project Manager
Georgia Tech University
11.2021 - Current
- Initiated and led project review meetings, gathering requirements and ensuring alignment with stakeholder needs, resulting in enhanced project outcomes and stakeholder satisfaction.
- Managed website content and spearheaded Salesforce CRM projects, ensuring seamless integration and alignment with organizational goals.
- Communicated project progress and milestones to stakeholders, fostering transparency and accountability across teams.
- Collaborated with leadership to set priorities, manage deployments, and drive continuous improvement initiatives.
- Cultivated relationships between IT, GTPE, and other units to effectively communicate business requirements and ensure project success.
- Partnered with vendors on SLAs to align project scopes and optimize efficiency.
- Optimized the project request process and recommended improvements to enhance team productivity and project efficiency, leveraging technology.
Strengths Coach/Facilitator
Georgia Tech University
03.2020 - 11.2021
- Coordinated and facilitated workshops aimed at improving team dynamics and communication across campus teams.
- Led strength-based workshops for students and faculty, fostering team building and trust.
- Developed curriculum centered on Clifton Strengths for faculty, staff, and students.
- Effective Team Dynamics
Project Manager
Fulton County Government
03.2020 - 11.2021
- Orchestrated Agile Sprints and daily standups, ensuring efficient project execution and client satisfaction.
- Managed website content and led enhancements for court systems, collaborating closely with stakeholders to meet project objectives.
- Mitigated project risks and communicated status updates to stakeholders, ensuring alignment with project goals.
Lead IT Business Analyst
Fulton County Government
04.2017 - 03.2020
- Implemented AWS solutions, reducing digital storage expenses by 20% annually.
- Orchestrated deployment of hybrid courtrooms using Zoom, facilitating virtual court appearances and improving operational efficiency.
IT Business Analyst
Fulton County Government
05.2014 - 04.2017
- Managed multiple Odyssey integrations and a $2.7 million annual project budget, ensuring alignment with business objectives.
- Utilized SQL to validate code against business requirements, supporting the Odyssey Case Management system.
- Documented user stories and business requirements, collaborating with engineering teams to validate client needs, while providing dedicated support for the Odyssey Case Management system.
Software Systems Analyst
NCR Corporation
01.2011 - 03.2014
- Collaborated with offshore teams to update technical documentation and manage deliverables for international projects.
- Supported financial teams using Oracle ERP systems and developed automated reports for daily operations.
Education
Bachelor of Business Science - Information Systems
Georgia Southern University
Statesboro, GASkills
- ITIL v3 Framework
- Click Up
- SQL
- Salesforce
- AI
- JIRA
- ITBM ServiceNow
Certification
- Amazon Web Services (AWS) Certified Cloud Practitioner
- Certified SCRUM Master (CSM)
- Certified Gallup Strengths Coach
Timeline
Project Manager
Georgia Tech University
11.2021 - Current
Strengths Coach/Facilitator
Georgia Tech University
03.2020 - 11.2021
Project Manager
Fulton County Government
03.2020 - 11.2021
Lead IT Business Analyst
Fulton County Government
04.2017 - 03.2020
IT Business Analyst
Fulton County Government
05.2014 - 04.2017
Software Systems Analyst
NCR Corporation
01.2011 - 03.2014
Bachelor of Business Science - Information Systems
Georgia Southern University
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