Vanessa Stephen

Healthcare Administration | Patient Support | Insurance Coordination | Remote Operations

Detail-oriented healthcare professional with over 5 years of experience in administrative, pharmacy, and patient-facing roles. Proficient in verifying insurance, managing health records, and navigating EMR systems while ensuring HIPAA compliance. Recently earned a Bachelor's degree in Health Administration and eager to grow in remote or hybrid administrative roles. Known for adaptability, reliability, and a strong focus on delivering quality service to patients and healthcare teams alike.

Insurance Verification
• Resolved prior authorization issues and verified patient insurance, reducing processing delays.
• Educated patients and providers on plan coverage and required documentation, improving first-call resolution.

Patient Support
• Guided patients through care steps and explained medication usage clearly to support treatment compliance.
• Communicated across departments to ensure patient needs were met quickly and respectfully.

Remote Operations
• Supported high-volume call queues and maintained accurate electronic records while working remotely.
• Troubleshot system access and documentation gaps with minimal oversight, ensuring team goals were met.