Chaquita Banks
Albany
Summary
Seeking a challenging position within a reputable organization to develop my learnings, knowledge, and skills. Eager to secure a responsible career opportunity to fully utilize my training and skills, making a significant contribution to the company\'s success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
CSR
Access2care Non-Emergency Medical Transportation
06.2022 - Current
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
Point Pick Up Driver
Point Pickup Technologies
10.2019 - Current
- Manage deliveries via dashboard UI
- Create point-to-point or multi-routed orders
- Set pre schedules or on demand (ASAP) orders
- Select packages/vehicle specifications
- Tracks orders via a GPS interface
- Receive order updates/notifications
- Select favorite drivers
- Live chat with drivers
- Barcode scanning
- Requests for signature & ID verification
- Insure packages
- Send/Receive payment receipts via email
- Automated transactions based on default and/or negotiated rates
Customer Service Chat Representative
Alorica
04.2019 - 04.2022
- Served as point of contact to answer inbound calls, respond to inquiries, and resolve billing issues, while striving for first call resolution.
- Followed a customer call flow, working around customer objections, and using multiple software programs via desktop computer and internet simultaneously.
- Developed aptitude for communication effectiveness by working with diverse clients.
- Maintained detailed records of customer interactions for reference in future support scenarios.
- Upheld strict confidentiality standards when handling sensitive personal information from customers during chats.
- Identified trends in customer issues and provided feedback to management for continuous improvement initiatives.
- Assisted customers with product information and guided them through purchasing processes for a seamless experience.
Assistant Manager
Dougherty County Neighborhood Service Center
08.2016 - 02.2019
- Assist clients with Financial Assessments
- Schedule client appointments.
- Follow up with client on a 30 day basis to ensure clients has attempt to meet goal.
- Receiving calls and building waiting list with first come first serve basis.
- Receiving more than 40 calls a day.
- Resolving clients request into completion.
- Verifying clients have proper/ updated documents.
- Assisting clients who are homebound by going out to their homes and completing their applications.
- Completing federal applications.
- Maintain and authenticate client's information on our scanner to ensure accuracy and to minimize schemes/ frauds.
Education
High School Diploma -
Monroe Comprehensive High School
05.2013
Skills
- Customer service
- Time management
- CRM software
- Multitasking
- Packaging
- Shipping & Receiving
- Canvassing
- Typing
- Manufacturing
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Certification
- Driver's License, Valid
- First Aid Certification, Valid
- Non-CDL Class C, Valid until 11/01/25
- State Notary, Valid until 11/01/25
Volunteer Experience
Volunteer, Gillespie Ball Park, Albany, GA, 08/01/13, 09/01/13, Assist the coach, Help Prepare food to be Served, Clean Up At the end of Games
Languages
English
Full Professional
Timeline
CSR
Access2care Non-Emergency Medical Transportation
06.2022 - Current
Point Pick Up Driver
Point Pickup Technologies
10.2019 - Current
Customer Service Chat Representative
Alorica
04.2019 - 04.2022
Assistant Manager
Dougherty County Neighborhood Service Center
08.2016 - 02.2019
High School Diploma -
Monroe Comprehensive High School
Similar Profiles
Neribel SuarezNeribel Suarez
Bilingual Call Center Lead Supervisor at Access2care Non-Emergency Medical TransportationBilingual Call Center Lead Supervisor at Access2care Non-Emergency Medical Transportation
Cynthia JacksonCynthia Jackson
Customer Service Representative at Access2care Non-Emergency Medical TransportationCustomer Service Representative at Access2care Non-Emergency Medical Transportation
Shannon DeanShannon Dean
Dispatcher at Access2care Non-Emergency Medical TransportationDispatcher at Access2care Non-Emergency Medical Transportation
Zachary WilliamsZachary Williams
Facility Attendant at Target CorporationFacility Attendant at Target Corporation
Roy LandmonRoy Landmon
Service Manager at I-5 SportsService Manager at I-5 Sports