Heather Wallace
Canton
Summary
Dynamic leader with a proven track record in building and leading high-performing teams, as demonstrated at FINSYNC, where I spearheaded the development of two payroll divisions, one acquired for millions. Expert in software integration and process improvement, I excel in contract negotiation and team leadership, driving significant revenue growth and operational efficiency.
Overview
24
24
years of professional experience
1
1
Certification
Work History
VP of Payroll Services
FINSYNC
07.2019 - Current
- Led three payroll divisions, successfully building two from the ground up, one of which was acquired for millions in 2023.
- Leveraged API integrations within CRM and digital signature software to streamline processes, automate workflows, and enhance productivity.
- Developed revenue audits across multiple billing platforms to ensure accurate billing and proper revenue recognition across all payroll systems and capturing additional revenue.
- Led system integrations with vendor partners for 401(k), GL, benefits enrollment, HR and workers’ compensation by establishing relationships, developing processes and procedures, and expanding the partnership channel.
- Implemented payroll tax auditing procedures to reduce liability and identify tax fallouts early in the process, allowing for quicker resolution and increased tax compliance.
- Manages the preparation of over 10,000 payroll tax returns annually
- Established continuous collaborative improvement goals within the department to drive ongoing growth and efficiency.
- Renegotiated payroll-related contracts for more favorable pricing and terms.
- Increased company growth through collaboration with sales and marketing departments as well as partner channels.
- Developed and led goal-oriented individual performance reviews and employee appreciation programs to motivate teams, enhance collaboration, and build a high-performing workforce.
- Implemented risk management procedures, assessed key business risks, and obtained ACH certification to strengthen underwriting and payment security.
Payroll & Tax Manager
NorthStar Payroll
04.2016 - 07.2019
- Managed a department of 4 payroll employees across multiple payroll and timekeeping applications
- Worked on integration and administration of worker comp providers, retirement programs, and benefits administrators
- Efficiently resolved complex payroll tax issues.
- Established a Secure File Transfer Protocol (SFTP) portal with the Georgia Department of Labor to facilitate bulk filing of payroll returns, enhancing efficiency and ensuring accurate, real-time results.
- NorthStar Payroll was acquired by FINSYNC in July 2019
- Created and maintained bulk filing accounts with almost every payroll tax jurisdiction in the US.
- Managed payroll department of 5 employees
Staff Accountant
Wallace Accounting
08.2011 - 04.2016
- Prepared and managed payroll, bookkeeping, and property tax returns for businesses and individuals.
- Maintained fixed asset records and depreciation schedules to establish accurate calculations.
- Generated and analyzed monthly financial statements to ensure accuracy and compliance
Business & Payroll Tax Accountant
Business Accounting Services
01.2007 - 08.2011
- Prepared tax returns, monthly financials, and payroll for small to medium-sized companies across metro Atlanta.
- Provided consulting services with clients on payroll and human resources.
Property & Casaulty Account Manager
Lee Insurance Agency
02.2001 - 06.2006
- Managed 200 personal lines accounts
- Licensed in property & casualty insurance
Education
BBA - Accounting
Kennesaw State University
Kennesaw, GA06-2008
Skills
- Team Leadership
- Comprehensive Tax Resolution Experience
- Skilled in Software Utilization
- Contract negotiation
- Process improvement
- Mergers and acquisitions
- Risk management
- Human resources
- Business development
- Critical thinking
- Data analysis
- Staff development
Certification
- Enrolled Agent (EA) - Internal Revenue Service
- Certified Payroll Professional (CPP) - American Payroll Association
- Global Payroll Management Certificate - Global Payroll Institute
- ACH Certified - Payments First
Timeline
VP of Payroll Services
FINSYNC
07.2019 - Current
Payroll & Tax Manager
NorthStar Payroll
04.2016 - 07.2019
Staff Accountant
Wallace Accounting
08.2011 - 04.2016
Business & Payroll Tax Accountant
Business Accounting Services
01.2007 - 08.2011
Property & Casaulty Account Manager
Lee Insurance Agency
02.2001 - 06.2006
BBA - Accounting
Kennesaw State University
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