Michelle Thomas
Atlanta
Summary
knowledgeable in providing friendly, thorough customer service to clients, families, and fellow professionals. Skilled at problem solving and conflict resolutions. Adept at handling confidential and/or sensitive information.
Overview
4
4
years of professional experience
Work History
Office Clerk
Tforce Freight
08.2023 - Current
- Responded to inquiries from callers seeking information.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Managed incoming calls and correspondence professionally, ensuring timely responses to clients and colleagues alike.
- Upheld strict confidentiality standards when handling sensitive client or company information in both digital formats or hard-copy documents.
- Interacted with customers by phone, email, or in-person to provide information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
BOOKSELLER
Hudson Group
09.2022 - 12.2022
- Utilized point-of-sale software to process transactions quickly and accurately
- Maximized store efficiency by cross-training in multiple departments, allowing for seamless shift coverage and reduced downtime.
- Organized the store shelves according to genre and alphabetically as needed
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Assisted customers in locating desired titles, resulting in repeat business and positive feedback.
- Provided exceptional customer service through active listening, addressing concerns promptly and professionally.
- Enhanced customer satisfaction by providing personalized book recommendations based on individual preferences.
- Collaborated with other staff to support smooth daily operations.
ANIMAL HANDLER
SunPet LTD
11.2021 - 03.2022
- Conducted regular inspections of enclosures, habitats, holding areas and equipment used by animal handlers
- Interpreted behavioral cues from various species to understand their needs better
- Identified signs of illness or distress in animals and reported them to veterinarians for further evaluation
- Performed routine maintenance tasks such as cleaning cages, feeding animals and monitoring their health.
- Managed emergency situations calmly when they arose by following established safety protocols specific to each species encountered.
CUSTOMER SERVICE ASSOCIATE
Walmart
11.2020 - 08.2021
- Resolved and de-escalated issues to address customer concerns
- Supported other departments within the store by providing assistance when needed
- Utilized problem-solving skills to effectively handle difficult situations.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
MCDONALDS CREW MEMBER
McDonald's
05.2020 - 11.2020
- Followed all safety and security procedures to reduce risks
- Handled customer complaints in a professional and courteous manner
- Maintained an organized work area to ensure efficient operations
- Processed payments accurately and efficiently using the point-of-sale system
- Utilized problem-solving skills when resolving conflicts among team members or customers.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Promoted a positive work environment through effective communication and teamwork among staff members.
Education
BACHELOR'S DEGREE IN MARINE BIOLOGY - Marine Biology
Unity College
Unity, Maine05.2027
HIGH SCHOOL DIPLOMA -
Redan High School
Lithonia, GA05.2021
Skills
- Customer focus & orientation - Proficient
- Communication skills
- Sales
- Microsoft Word (6 years)
- Microsoft Powerpoint (6 years)
- Money Handling Abilities
- Customer service (4 years)
Timeline
Office Clerk
Tforce Freight
08.2023 - Current
BOOKSELLER
Hudson Group
09.2022 - 12.2022
ANIMAL HANDLER
SunPet LTD
11.2021 - 03.2022
CUSTOMER SERVICE ASSOCIATE
Walmart
11.2020 - 08.2021
MCDONALDS CREW MEMBER
McDonald's
05.2020 - 11.2020
BACHELOR'S DEGREE IN MARINE BIOLOGY - Marine Biology
Unity College
HIGH SCHOOL DIPLOMA -
Redan High School
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