Danielle Neeley
Lakemont,GA
Summary
Experienced in customer service with a focus on call handling, multitasking, and real-time decision-making. Skilled in operating complex communication systems, dispatching services, and maintaining accurate records under high-pressure situations. Demonstrates a conscientious work ethic and consistently strives for quick, error-free performance. Well-qualified candidate with essential skills in crisis management and effective communication.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Communications Officer
BANKS COUNTY BOARD OF COMMISSIONERS
11.2023 - Current
- Performs multiple tasks simultaneously; takes appropriate action when presented with a routine call or a stressful life/death situation; remains calm under all circumstances.
- Answers incoming telephone calls from E-911, TDD, cell phones, and 7-digit lines; communicates with children, non-English speaking callers, hearing and speaking impaired callers; receives and transmits information, complaints, and requests for assistance; determines gravity of calls; transfers calls or initiates call backs as necessary.
- Maintains conversation with caller to obtain/verify pertinent information and to comfort them until assistance arrives; interacts with highly emotional people who are experiencing death, illness, domestic abuse, child abuse, mental illness, suicide, natural disasters, etc.
- Operates radio equipment; communicates effectively and coherently over radio channels using 10-codes and medical terminology; dispatches police and sheriff patrol cars, detectives, rescue squads, wreckers, fire trucks; ambulances, mutual aid, and coroner as needed.
- Monitors radio channels; clears unnecessary radio traffic; performs radio checks.
- Operates DTN, NOAH radio, and tornado sirens; locates severe weather warnings and watches; receives incoming weather BOLO's; activates or deactivates tornado sirens or takes other appropriate action.
- Enters caller and radio information into database or computer aided dispatch system; assigns case/incident numbers; assigns patient numbers.
- Operates teletype NCIC/GCIC; enters and retrieves information from computer; modifies, locates, maintains, prints, saves, and/or clears files and records within database.
- Provides information and addresses to the public and police as requested; maintains information on pursuits; knows location of units at all times.
- Updates City and County locations and phone numbers; interprets and reads maps.
- Maintains logs and records of radio activities, police actions, and severe weather information, mutual aid information, and burn permits; prepares and files a variety of reports.
Front Desk Clerk
Holiday Inn Express and Suites
07.2023 - 11.2023
- Managed all daily transactions including cash handling and credit and debit card processing.
- Performed administrative duties such as filing paperwork, creating reports, entering data into computer system.
- Demonstrated strong organizational and multitasking skills to manage multiple tasks simultaneously.
- Issued keys to guests upon check-in according to established procedures.
- Greeted customers in a friendly and professional manner, while providing excellent customer service.
- Answered incoming calls promptly while providing accurate information regarding hotel services, rates, and amenities.
- Resolved guest issues with creative solutions, escalating major concerns to management.
- Used computer and database systems to verify information, process purchases and make notes.
- Cleaned and maintained lobby and common areas, such as restocking supplies and watering plants.
- Reconciled daily cash drawers and prepared end-of-day reports.
- Answered inquiries pertaining to hotel services, guest registration and travel directions, and made recommendations regarding shopping, dining, and entertainment.
Office Administrator
Hotard & Hise, LLC
04.2022 - 07.2023
- Prepared legal documents in reference to family law, wills, estate planning, and real estate contracts.
- Conducted legal research.
- Created and maintained filing systems, both electronic and paper-based, to facilitate quick retrieval of documents.
- Answered phones professionally while providing accurate information about services each attorney specialized in and provided.
- Answered phone calls and managed inquiries from vendors.
- Created weekly schedules based on clients needs, the needs of each attorney, and court dates.
- Ordered supplies as needed while adhering to budget constraints.
- Maintained confidence and discretion in handling sensitive information.
- Reviewed incoming correspondence and emails for appropriate action or routing to the appropriate personnel.
- Participated in ongoing training to enhance own job skills and knowledge.
- Met deadlines while maintaining high-quality deliverables.
Machine Operator
Nestle Purina
01.2021 - 04.2022
- Kept workspace clean and organized at all times according to company policies.
- Operated production machinery in a safe and efficient manner, while adhering to all safety protocols.
- Cleaned equipment and work area before, during, and after shift to promote sanitation.
- Loaded and unloaded materials onto machines and adjusted settings accordingly.
- Adjusted settings on machines as needed for different materials being processed.
- Communicated effectively with supervisors regarding daily operations and job progress.
- Demonstrated strong problem-solving skills when dealing with unexpected machine issues.
- Followed detailed instructions from work orders to complete assigned tasks correctly.
- Maintained accurate records of machine operation, including start and stop times, output quantities, and any malfunctions or repairs needed.
- Trained new employees in the proper use and maintenance of machinery.
- Planned ahead for machine changeovers and efficiently changed from one product item to another.
- Employed safety standards and personal protective equipment to reduce workplace injuries or hazards.
- Provided support for other departments when needed by performing various duties as requested.
Quality Control Inspector
Lake Foods, LLC
01.2019 - 01.2021
- Monitored production operations and equipment to ensure conformance to specifications, making necessary process, and assembly adjustments.
- Maintained accurate records of all inspection results and corrective actions taken.
- Trained personnel in quality control processes and procedures.
- Developed detailed reports to document quality control findings.
- Followed standard operating procedures during daily inspection activities.
- Provided feedback regarding changes needed to improve production processes and product quality.
- Took measurements using micrometers, calipers and other measuring instruments.
- Analyzed data from inspection activities to identify trends in product quality.
Cashier/Customer Service
Walmart
05.2017 - 01.2019
- Operated cash register and accurately processed payments, returns, and exchanges.
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
- Committed to delivering excellent customer service while working in a fast-paced environment.
- Helped restock shelves when necessary to maintain an organized display area.
- Accurately processed customer payments using cash, credit cards, and checks.
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Managed large amounts of cash accurately during busy hours in a fast-paced environment.
- Assisted customers locate merchandise and answered questions about products.
- Trained new cashiers in the use of cash registers and processing payments.
- Informed customers of special promotions, loyalty programs, and discounts.
- Resolved and de-escalated issues to address customer concerns.
- Supported other departments within the store by providing assistance when needed.
- Kept up-to-date on new products, services, promotions, and pricing structures.
- Verified that customers are of legal age to purchase restricted items.
- Participated in ongoing training to enhance own job skills and knowledge.
Receptionist
Hartwell Dental Associates
11.2014 - 05.2017
- Greeted patients warmly and ensured patients had a positive experience.
- Answered phones professionally in accordance with organizational protocols.
- Scheduled appointments and maintained and updated appointment calendars.
- Assisted with administrative tasks such as filing documents, copying materials.
- Assisted patients with general inquiries regarding products, services, and hours of operation.
- Ensured reception area was clean at all times and stocked with necessary supplies.
- Checked patients in and directed them to waiting room.
- Filed charts in appropriate places.
- Cleaned rooms to prepare for the next patient.
- Cleaned, sanitized, and prepared instruments.
Education
GED -
TCSG
Skills
- Multitasking
- Customer service
- Time management
- Call prioritization
- Teamwork orientation
- Stress tolerance
- Information gathering
- Problem-solving abilities
- Excellent communication
- Reliability
Certification
- Basic Communications Officer Training Course, Georgia POST, 2024
- Driver's License
Timeline
Communications Officer
BANKS COUNTY BOARD OF COMMISSIONERS
11.2023 - Current
Front Desk Clerk
Holiday Inn Express and Suites
07.2023 - 11.2023
Office Administrator
Hotard & Hise, LLC
04.2022 - 07.2023
Machine Operator
Nestle Purina
01.2021 - 04.2022
Quality Control Inspector
Lake Foods, LLC
01.2019 - 01.2021
Cashier/Customer Service
Walmart
05.2017 - 01.2019
Receptionist
Hartwell Dental Associates
11.2014 - 05.2017
GED -
TCSG
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