Monet Ivy

• Assess immediately upon arrival each client’s rare need, as well as the pet’s general condition.
• Determine whether an emergency arrival is a “stat” versus a “standard” emergency.
• Respond to non-patient calls or visitors and connect them to the appropriate team member.
• Responsible for confirming all appointments in advance ensuring clients receive accurate information about preparing their pet for the appointment.
• Offer emotional support and resource materials to grieving clients compassionately and discreetly.
• Ensure a complete, accurate, and compassionate process by serving as a liaison between clients and service agencies during the handling of pet remains.
• Managed receptionist area by greeting visitors, responding to telephone, and email inquiries and providing information for in-person requests.

• Processed unemployment claims
• Completed requested paperwork for Claimants
• Completed over 3,000 Unemployment claims
• Completed both inbound & outbound calls
• Sent out emails regarding confidential unemployment claim information.

● Shelving books: Sorting and placing returned books on the shelves in their

correct order.

● Desk assistance: Checking books in and out, collecting fines, and managing

holds.

● Patron assistance: Helping patrons find materials using the library catalog,

directing them to the appropriate sections, and answering basic questions.

● Children's programs support: Assisting with story time, crafts, and other

children's activities.

● Inventory management: Performing shelf checks to identify missing or

misplaced items.

● Data entry: Entering new book information into the library system.

● General library maintenance: Keeping the library clean and organized,

including straightening shelves and tidying up common areas.

● Special projects: Participating in special events, book drives, or other

initiatives as needed

• Answered phone calls & took down information for reservations & manager escalations.
• Assisted with seating
• First point of contact for guests entering the establishment
• Worked with bussing, leading, and seating

• Assisted insureds with filing first notice of loss claim
• Processed checks and entered into system
• Assisted customers with general claim questions and facilitated transfer for more complex concerns
• Assisted management in other assigned tasks
• Responded to the service needs of insureds, agents, attorneys, and personnel
• Handled service requests with the department
• Prepared service reports when requested
• Conducted research when needed to complete service requests
• Troubleshoot technical issues
• Processed service-level transactions
• Acted as primary contact for customers and agents

• Assessed customers' needs and provided assistance seeking out requested items
• Used electronic register to check customers out
• Maintained in-stock conditions of assigned areas
• Assisted at Pro-Desk
• Pushed Home Depot Credit Cards & Sold Credit Cards

• Used strong interpersonal communication skills to convey information to others.
• Completed daily domestic tasks in shelters.
• Communicated with staff members to stay informed about volunteer opportunities and events

● walked animals

● Assisted with maintaining Kennels and repairs.

● Answered questions concerning potential adoptions

● Assisted in animal quarantine protocols