Terrance A. Harris
Unifi
Atlanta
15
years of professional experience
Dedicated supervisor with strong leadership and communication skills that allow me to connect with my team more effectively and increase our productivity. I enjoy working in a professional hi-tech environment where I am able to use my leadership skills and become a solution to any problem.
Work History
Supervisor
4 Years 4 Months- Supervised employees to their assigned shifts and ensured daily activities were performed safely and efficiently. Served as first line of defense for customers, ensuring their needs were met promptly and effectively.
- Supervised ramp operations to maintain safe, timely aircraft turnaround.
- Coordinated staffing assignments and shift coverage to support daily flight schedules.
- Trained agents on baggage handling, safety procedures, and service standards.
Lead CSR
4 Years 11 Months- Cater aircrafts efficiently and in a safe and timely manner. Load and unload servicing vehicles while organizing equipment for service. Assisted other associates during busy periods. Guided driver to aircraft safely to and from aircrafts safely.
- Coordinated airline order changes and service updates to maintain accurate flight catering execution.
- Supervised customer service workflows, ensuring timely communication between operations and client stakeholders.
- Resolved service discrepancies by analyzing order details, delivery records, and customer requirements.
Landscaper
5 Years 10 Months- Administered lawn applications on schedule to enhance lawn health. Diagnosed and resolved customer issues through service calls and direct communication. Recommended and sold products and service information to new and existing customers.
- Inspected lawns for weeds, pests, and turf conditions to select appropriate treatment plans
- Applied fertilizers, herbicides, and pest control products following safety and label requirements
- Operated lawn care equipment, including spreaders, sprayers, and ride-on machinery
Education
Bachelor of Business Administration - Computer Information Systems
Skills
Operations management
Team management
Employee development
Training and mentoring
Inventory control
Processes and procedures
Client relations
Attention to detail
Decision-making
Complex Problem-solving
Strategic planning
Analytical thinking
Employee motivation
Team building
Results-driven
Employee discipline
Disclaimer
Reference upon Request
Timeline
Supervisor
Unifi
06.2020 - 10.2024Read More
Lead CSR
Gate Gourmet
07.2015 - 06.2020Read More
Landscaper
Trugreen
09.2009 - 07.2015Read More
Savannah State University
Bachelor of Business Administration from Computer Information Systems
Read More