DWAYNE WELLONS
Grovetown
Summary
Accomplished professional with over 22 years in the customer service/sales industry, looking to advance my career with a company that could utilize and expound upon my expertise in communications and sales.
Professional sales specialist with strong background in customer service and client relations. Adept at identifying customer needs, closing sales, and ensuring client satisfaction. Known for effective team collaboration and flexibility in dynamic environments. Skilled in communication, negotiation, and problem-solving with focus on driving results.
Overview
41
41
years of professional experience
Work History
HVAC Technician
Busby's Heating and Air Conditioning
09.2024 - Current
- Performed troubleshooting on HVAC systems to determine root cause of issues.
- Installed new heating, ventilation, and air conditioning systems in residential and commercial buildings with precision and attention to detail.
- Troubleshot complex HVAC problems, identifying root causes and implementing effective solutions.
- Utilized diagnostic equipment effectively in order to identify malfunctioning components within HVAC systems accurately.
- Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work.
- Repaired and replaced motors, bearings and belts.
- Performed comprehensive preventative maintenance on various types of HVAC equipment, prolonging their lifespan.
- Worked overtime, holidays and weekends to accommodate company needs.
- Investigated major malfunctions and breakdowns of heating and air-conditioning systems and used troubleshooting to determine causes.
- Contributed to a safer work environment by adhering to industry safety standards and regulations during all tasks performed.
- Traveled to job sites for both scheduled and emergency appointments.
- Inspected and tested refrigeration systems, safety devices and controls to determine proper functionality.
- Customized ductwork designs for optimal airflow distribution while maintaining energy-efficient operation standards within client spaces.
- Closed out work orders after verifying completion with customers and reporting discrepancies discovered on job site.
Airport Customer Service Agent
Delta Global Services, DGS
01.2017 - Current
- Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
- Facilitated the boarding process for passengers, maintaining an organized and efficient environment.
- Collaborated with airline staff to address any delays or cancellations, providing prompt updates to affected passengers.
- Continuously updated knowledge of airline policies regarding luggage weight limits, fees, seating assignments-helping customers make informed decisions.
- Coordinated wheelchair services for passengers in need of assistance, ensuring their comfort and safety throughout the airport journey.
- Ensured passenger safety by strictly adhering to all airport security protocols and procedures.
- Handled disruptions such as denied boarding or oversold flights calmly and professionally while finding alternative solutions for affected passengers.
- Delivered clear announcements over the PA system, communicating important flight updates to all passengers.
- Efficiently handled baggage claims, reuniting passengers with their belongings quickly and accurately.
- Contributed to team success by sharing best practices learned through training sessions or past experiences with fellow agents.
- Supported colleagues during peak hours by taking on additional tasks when needed.
Rental Sales Agent
Avis Budget Grp
01.2014 - 08.2024
- Educate customers on rental agreements
- Promote other additional products and services through upgrades of services and accessories
- Determined clients' needs and helped select appropriate rentals fulfilling requirements.
- Maximized revenue by recommending appropriate rental products and upselling services to customers.
- Navigated computer systems effectively to manage bookings, customer information, and record-keeping tasks.
- Coordinated vehicle availability with other departments to accommodate last-minute requests or reservation changes.
- Assisted in the maintenance of rental vehicles, ensuring they were clean and well-presented for each client use.
- Increased customer satisfaction by providing excellent service and addressing client needs promptly.
- Established strong rapport with clients, leading to repeat business and referral opportunities.
- Maintained a high level of professionalism, ensuring positive experiences for clients during interactions.
- Processed rental transactions accurately, ensuring timely billing and minimal discrepancies.
Retention Specialist
Knology
01.2003 - 01.2014
- Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
- Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
- Negotiated contract renewals, securing continued business partnerships with satisfied clients.
- Built constructive customer relationships to improve loyalty and recommendations.
- Developed strong relationships with key accounts, ensuring ongoing satisfaction and long-term commitment.
- Improved overall company performance by contributing to strategic planning discussions and offering retention-focused recommendations.
- Boosted revenue through upselling and cross-selling opportunities during customer interactions.
- Evaluated current customer retention strategies and recommended improvements.
Telecommunications Systems Analyst
UNITED STATES ARMY
09.1984 - 09.1996
Education
High School Diploma -
Granby HighSchool
Norfolk, VASkills
- Strategic leadership
- Client relationship management
- Inspiring and motivating
- Creating positive work relationships
- Written communication
- Verbal communication
- Presentation skills
- Interpersonal skills
- Timely follow through
- Organizational skills
- Attention to detail
- Customer interaction
- Leadership interaction
Timeline
HVAC Technician
Busby's Heating and Air Conditioning
09.2024 - Current
Airport Customer Service Agent
Delta Global Services, DGS
01.2017 - Current
Rental Sales Agent
Avis Budget Grp
01.2014 - 08.2024
Retention Specialist
Knology
01.2003 - 01.2014
Telecommunications Systems Analyst
UNITED STATES ARMY
09.1984 - 09.1996
High School Diploma -
Granby HighSchool
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