TYRONICA HUNTER
Powder Springs
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
9
9
years of professional experience
Work History
Sales Consultant
Progressive Insurance
07.2023 - Current
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Utilizes different approaches to ask for and close the sale.
- Effectively uses Progressive Philosophy to gain sale.
- Partners with a coach or supervisor to continually develop skills and improve results.
Billing and Coding Associate
Fresenius Dialysis
02.2023 - 04.2024
- Boosted customer service satisfaction ratings through consistent quality control
- Adhered to company policies and scripts to consistently achieve call-time and quality standards
- Compiled status and performance reports for team leaders to address company strengths and weaknesses
- Researched and resolved billing discrepancies to enable accurate billing
- Maintained accurate records of customer payments
- Demonstrated commitment to ethical practice by adhering strictly to HIPAA regulations when handling sensitive patient data.
- Created improved filing system to maintain secure client data
Front Desk Receptionist
Bay Pointe Rehabilitation Center
09.2019 - 02.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Sorted and delivered mail and packages upon arrival to correct staff members and departments
- Resolved customer issues quickly and notified supervisor immediately when problems escalated
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Dispatcher
Complete Heating And Air
03.2016 - 02.2019
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport
- Minimized cost of operations by optimizing routes for drivers to align with budget
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts
- Answered phone calls and responded to customer emails
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
Education
Associate: Dipolma - Medical Billing And Coding
Virgina College
Mobile, AL05.2009
High School Diploma -
John L Leflore Preparatory Acad
Mobile, AL05.2005
Skills
- R&R- received Elite (4 times)
- Progressive Top Performer
- Progressive Rising Star
- 2024 Sales Battle Champion
- Verbal and Written Communication
- Sales Expertise
- Auto/Special lines all star
- Top 3% of the enterprise month after month (Progressive)
- Ranked #1 Progressive sales consultant
Timeline
Sales Consultant
Progressive Insurance
07.2023 - Current
Billing and Coding Associate
Fresenius Dialysis
02.2023 - 04.2024
Front Desk Receptionist
Bay Pointe Rehabilitation Center
09.2019 - 02.2023
Dispatcher
Complete Heating And Air
03.2016 - 02.2019
Associate: Dipolma - Medical Billing And Coding
Virgina College
High School Diploma -
John L Leflore Preparatory Acad
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