Breanna Jones
McDonough
Summary
Adept in HIPAA compliance and patient confidentiality, I significantly enhanced client satisfaction and tissue recovery quality at MiMedx. My expertise in phlebotomy and exceptional client relationship building, coupled with a proactive approach to workload management, has consistently fostered a positive environment and streamlined processes, ensuring regulatory compliance and high standards of patient care.
Overview
6
6
years of professional experience
Work History
Donor Recovery Specialist
MiMedx
04.2022 - Current
- Maintained client confidentiality and adhered to HIPAA guidelines while obtaining donor medical records.
- Improved client satisfaction while gathering needed information for FDA and AATB guidelines.
- Improved the quality of recovered tissues by adhering to strict sterile techniques and proper handling procedures.
- Supported clients with compassionate, empathetic face-to-face counseling while asking them to donate their placenta.
- Maintained accurate records of all recovery activities, facilitating smooth audits and regulatory compliance checks.
- Worked closely with all hospital staff from consenting donors to obtaining tissue from surgical staff.
- Optimized donor suitability assessment by conducting thorough medical history reviews and physical examinations.
- Trained and worked diligently in sterile environments
- Promoted a strong team environment within the tissue recovery department, fostering open communication and shared responsibility for achieving key performance goals.
- Optimized workflow processes for increased efficiency, enabling the team to handle more cases effectively.
- Maintained detailed documentation on all case activities, ensuring compliance with industry regulations and company policies.
- Documented case management activity for accurate, reliable records.
Phone Triage Assistant
Women's Health Specialist
01.2022 - 03.2022
- Triage incoming phone calls from a 7 provider OB/GYN practice by gathering symptoms and assessing patients to determine care needs.
- Maintained accurate, detailed reports when updating patients charts. Handled medical records in a timely manner, while maintaining diligence.
- Prioritized scheduling for urgent appointments and/or providing clinical recommendations.
- Refilled prescriptions, followed up on labs and other tests for alert values or problems.
- Scheduled specialty appointments and procedures with other facilities.
- Communicated with assigned physicians by updating patient information frequently and accurately.
- Completed prior authorizations for medications
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Increased efficiency in managing high call volumes by developing effective phone triage techniques for prioritizing urgent matters.
- Maintained accurate patient records, ensuring thorough documentation of triage assessments and treatment plans.
- Counseled patients via telephone according to established guidelines and protocols, advising on provider-established plans of care.
Medical Assistant
Women's Health Specialist
01.2019 - 12.2021
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
Education
Associates in General Studies - General Studies
Gordon State College
Barnesville12-2018
Skills
- Fast learner
- HIPAA compliance
- Phlebotomy
- Computer skills
- Patient scheduling
- Verbal and written communication
- Medical terminology knowledge
- Client relationship building
- Medical terminology
- Workload management
- Vital sign monitoring
- File and record keeping
- EMR / EHR
- Sterile technique proficiency
- Tissue handling expertise
- Clinical leadership
- Patient services management
- Direct patient care
- Patient education
- Patient confidentiality
- Informed consent
- Patient records administration
Timeline
Donor Recovery Specialist
MiMedx
04.2022 - Current
Phone Triage Assistant
Women's Health Specialist
01.2022 - 03.2022
Medical Assistant
Women's Health Specialist
01.2019 - 12.2021
Associates in General Studies - General Studies
Gordon State College