April Castor

• Opened the store on time
• Take previous days deposit to bank
• Answer a multi-lined phone and routed the calls accordingly
• I did all the filing of new customer contracts
• Type up new customer contracts
• Assist customers on the sales floor when needed
• Had to maintain a clean show room
• Made daily sales calls
• I took several different types of payments
• My main objective was to get customers in the door and keep a steady customer base

• Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
• Maintain the front desk by answering a multi-line phone
• Check customers in & out
• Assist with customer complaints
• Audit the night auditor to make sure we collect proper payment and making sure the correct form of payment is used
• Stay up to date with our customers who are set up on a direct bill payment
• Communicate with housekeeping to make sure system is up to date & read for the night's check in's

• Coached employees through day-to-day work and complex problems.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions. I made sure to respond to all of our 3rd party reviews.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Handled day to day office duties such as:
• Making sure all employees clock in & out
• Maintain labor & adjust schedule when needed
• Assist with payroll
• Created & kept organized a filing system for all documents
• Worked wherever needed when we were short staffed

• Overseen all operations dealing with the front end of the grocery store included but not limited to:
• Assigning cashiers a register & till as they begin their shift
• Manage over rides and/or price adjustments
• Making a weekly schedule
• Handle customer complaints
• Answer a multi-line phone
• Manage customer service desk and all it's duties
• Send employees home and count down their tills as the night

progresses

- Organize all coupons, wic vouvhers, checks & rain checks and

prepare deposit for the following morning

- Count down & balance safe at the end of my shift

- Make sure store is clean & organized for following day