WANDA CAJINA
Lake City
Summary
Bilingual (English and Spanish) professional with over 15 years of experience in customer-facing roles, excelling in delivering world-class service and ensuring passenger safety in dynamic and high-pressure environments. Adept at fostering a positive travel experience through empathy, adaptability, and exceptional problem-solving skills. Proven ability to implement safety protocols, handle emergencies with composure, and communicate effectively with individuals from diverse cultural backgrounds. Passionate about exceeding expectations, creating memorable experiences, and maintaining a high level of professionalism in all interactions. Ready to bring these skills to a flight attendant position where teamwork, safety, and passenger comfort are the highest priorities.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Personal Vacation Planner
Carnival Cruise Lines
06.2024 - Current
- Crafted customized vacation experiences by understanding client preferences and anticipating their needs
- Delivered top-notch service from initial inquiry to trip completion, ensuring satisfaction throughout the journey
- Facilitated effective communication with passengers to address issues promptly and create stress-free travel experiences
- Adhered to safety and security protocols, emphasizing passenger well-being during trip planning and execution
Personal Cruise Consultant
Norwegian
10.2023 - 04.2024
- Monitored and implemented safety measures to ensure passenger comfort and compliance with company standards
- Resolved passenger concerns and coordinated with multiple departments to deliver tailored onboard experiences
- Adapted to unpredictable schedules and evolving client needs with efficiency and a positive attitude
- Strengthened client relationships by providing culturally sensitive service and addressing travel-specific questions, such as visa and passport requirements
Personal Loan Specialist
One Main Financial
10.2021 - 08.2023
- Built trust and rapport with clients by understanding their needs and offering effective solutions
- Developed conflict resolution skills by handling sensitive financial matters with discretion and professionalism
- Consistently exceeded performance targets while maintaining excellent customer service ratings
General Manager
InstaLoan
10.2017 - 03.2021
- Managed and motivated teams, fostering collaboration and ensuring exceptional customer experiences
- Streamlined operations to meet goals, emphasizing adaptability in a fast-paced, client-focused environment
- Maintained compliance with safety and security procedures, prioritizing the well-being of team members and clients
Team Lead
Party City
10.2014 - 02.2020
- Supervised team members, promoting teamwork and a positive work culture
- Enhanced customer satisfaction through effective communication and problem-solving strategies
Education
Associate of Applied Science - BS Criminal Justice
Penn Foster College
Scranton, PA01-2026
Diploma -
Penn Foster High School
11.2021
Skills
- Safety & Emergency Preparedness: Trained in enforcing safety protocols, monitoring compliance, and addressing emergencies calmly and effectively
- Passenger Service Excellence: Skilled in providing attentive, personalized care to meet diverse passenger needs and resolve concerns
- Bilingual Communication: Fluent in English and Spanish, facilitating clear communication with passengers and colleagues
- Cultural Sensitivity: Experienced in working with international clientele, demonstrating adaptability and respect for cultural differences
- Conflict Resolution: Proficient in managing challenging situations and de-escalating conflicts with professionalism and empathy
- Adaptability & Resilience: Thrives under pressure, adjusting to schedule changes, unexpected challenges, and high-stress environments
- Team Collaboration: Works seamlessly with team members to achieve organizational goals and ensure smooth operations
- Travel Logistics & Coordination: Experienced in managing itineraries, accommodations, and special requests efficiently
- Leadership and team building
- Customer focus
Certification
- Certified in Safety and Emergency Response Procedures
- Conflict Resolution and De-escalation Training
Additional Qualifications
- Extensive experience in managing cross-cultural interactions and handling diverse passenger demographics.
- Proven ability to multitask in high-pressure environments, ensuring efficiency and attention to detail.
- Strong interpersonal skills, creating positive passenger experiences and fostering loyalty
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Personal Vacation Planner
Carnival Cruise Lines
06.2024 - Current
Personal Cruise Consultant
Norwegian
10.2023 - 04.2024
Personal Loan Specialist
One Main Financial
10.2021 - 08.2023
General Manager
InstaLoan
10.2017 - 03.2021
Team Lead
Party City
10.2014 - 02.2020
Diploma -
Penn Foster High School
Associate of Applied Science - BS Criminal Justice
Penn Foster College
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