Cassandra Hensley
Evans
Summary
I am a highly motivated and dedicated professional with a strong background in sales and management. Over the past 10 years, I have managed a local retail store at the age of 19 and have built a strong clientele book of repetitive business along with maintaining a product line. I am confident with the skills I've gained over the past 10 years, I will be successful in this position.
Overview
11
11
years of professional experience
Work History
Rolex & Tudor Liaison
Windsor Fine Jewelers
10.2023 - Current
- Managed the Rolex and Tudor line, ordered new product, and kept core pieces in stock
- Maintained the showcase line to ensure everything was organized, clean, and presentable
- Collaborated with vendors regularly to insure high quality standards were met or exceeded
- Developed a new wish-list system that allowed for a smoother process when selecting a watch for a specific customer
- Kept the wish-list up-to-date with the newest models, customer information and sales history
- Trained sales staff on the importance of the Rolex and Tudor experience
- Managed all Rolex and Tudor watch inquires via phone, email, social media platforms, and website
Sales Associate
Windsor Fine Jewelers
11.2018 - Current
- Engaged with customers to effectively build rapport and lasting relationships
- Developed and maintained a clientele with yearly sales over $1,000,000
- First year being in the top 25% of all sales staff
- Managed social media platforms (Instagram, Facebook, TikTok)
- Managed clientele’s special orders and custom orders
- Solved customer challenges by offering relevant products and services
John Hardy Liaison
Windsor Fine Jewelers
02.2021 - 10.2023
- Managed the John Hardy jewelry line, ordered new product biannually and kept core pieces in stock
- Scheduled trunk shows allowing customers to see new and one-of-a-kind pieces
- Met with the John Hardy representative monthly to review sales, advertising, and overall presence
- Managed special orders from sales staff for their customers
Store Manager
Low Country Clothier
06.2017 - 01.2018
- Recruited, hired, trained, scheduled, and supervised ten employees; established daily and weekly sales goals for individual employees and store
- Processed and managed financial transactions; reconciled receipts with account summaries matching packing slips to received inventory and processed outstanding invoices
- Selected and ordered new products and merchandise each season; managed special orders
- Held weekly leadership staff meetings to discuss social media, merchandising, store events, promotions, and other store needs
- Organized social media campaigns; “Dress Well” commercial and monthly themed photo-shoots
- Increased customer satisfaction by offering new product lines, guest loyalty programs, and sending hand- written thank you notes
- Developed short and long-term plans to increase sales and productivity.
Assistant Manager
Low Country Clothier
03.2015 - 06.2017
- Worked forty hours per week while maintaining a full academic course load
- Established daily and weekly sales goals for individual employees and store
- Processed and managed financial transactions; reconciled receipts with account summaries, matching packing slips to received inventory and process outstanding invoices
- Attended the Men’s Charlotte Show seasonally to order new product for the store
- Managed social media, website, and e-commerce efforts using Big Commerce; added new inventory to website, tracked Google analytics, and featured new items on social media
- Planned trunk shows; contacted vendors, collected door prizes, created social media posts, and emailed loyal customers.
Sales Associate
Low Country Clothier
08.2013 - 03.2015
- Provided quality customer service to store customers; assisted customers with merchandise selection and purchases
- Utilized POS system to track and maintain sales and inventory; constructed merchandise displays and ensured cleanliness and neatness of store to increase overall sales
Education
Bachelor of Business Administration - Management
Augusta University, Hull College of Business
Augusta, GA12.2016
Skills
- Goal Setting
- Inventory Management
- People Management
- Social Media; Google Analytics
- Customer Service
- Marketing via social media
- Sales Management
- Big Commerce and ECC
- Procurement
- Operations Management
- Merchandising
- Relationship Building
- Training
- Accomplished in commission sales
- Vendor Relationship Management
Timeline
Rolex & Tudor Liaison
Windsor Fine Jewelers
10.2023 - Current
John Hardy Liaison
Windsor Fine Jewelers
02.2021 - 10.2023
Sales Associate
Windsor Fine Jewelers
11.2018 - Current
Store Manager
Low Country Clothier
06.2017 - 01.2018
Assistant Manager
Low Country Clothier
03.2015 - 06.2017
Sales Associate
Low Country Clothier
08.2013 - 03.2015
Bachelor of Business Administration - Management
Augusta University, Hull College of Business
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