Justin Wyatt

As a Kroger Grocery Pickup Clerk, I was responsible for providing exceptional customer service and ensuring an efficient and accurate order fulfillment process for customers utilizing the grocery pickup service. My key responsibilities included:

Order Fulfillment: Accurately picking and bagging grocery items based on online customer orders, ensuring quality, freshness, and correct product selection.

Customer Service: Providing friendly and professional assistance to customers upon order pickup, addressing any questions or concerns, and ensuring a positive shopping experience.

Inventory Management: Monitoring inventory levels, restocking items, and assisting with organizing products on shelves to ensure all available items are properly stocked for picking.

Quality Control: Conducting quality checks to ensure all products meet Kroger's standards for quality and freshness before being loaded into customers' vehicles.

Order Preparation: Ensuring all orders are ready for scheduled pickup times, and coordinating with team members to optimize order assembly and timely delivery.

Communication: Effectively communicating with customers and fellow associates about order status, substitutions, or out-of-stock items, while offering alternative products when necessary.

Safety & Cleanliness: Maintaining a clean and safe work environment, including adhering to company policies for sanitation, product handling, and safety protocols.

Technology Use: Operating handheld devices and point-of-sale systems to accurately track orders, customer preferences, and inventory levels.

Customer-focused with excellent communication and interpersonal skills

Strong attention to detail, ensuring accurate and timely order fulfillment

Ability to work efficiently in a fast-paced, team-oriented environment

Knowledge of grocery products, including dietary preferences and substitutions

Comfortable using technology and point-of-sale systems

Reliable, punctual, and committed to providing high-quality service

• Kept building spaces premises clean inside and outside.
• Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
• Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
• Emptied trash cans and recycling bins to keep building clean and free of germs.
• Replaced and refilled paper towel and toilet paper dispensers for users convenience.
• Vacuumed and shampooed carpets, upholstery and other fabrics.
• Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
• Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.