Andira Pena
Atlanta
Summary
Dynamic customer service professional with proven skills in effective communication and time management. Adept at navigating fast-paced environments, ensuring patient needs are met with professionalism and efficiency, and fostering positive client relationships in both English and Spanish.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work History
Customer Service Representative
Chevron
Marietta
01.2020 - Current
- Provided a welcoming, professional environment for all customers
- Managed high call volume, maintained records, and assisted with scheduling needs
- Resolved customer inquiries with patience, efficiency, and professionalism
- Handled confidential information with discretion
- Worked effectively in a fast-paced, diverse setting
- Assisted clients in both English and Spanish to ensure clear communication
Education
High School Diploma -
South College
Atlanta, GA 01.2022 - 01.2024
Skills
- Excellent verbal and written communication
- Patient-focused customer service
- Scheduling
- Appointment coordination
- Front desk operations
- Knowledge of infection control procedures
- Basic computer and inventory tracking systems
- Basic medical terminology
- HIPAA awareness and confidentiality
- Strong attention to detail
- Time-management
- Adaptable
- Quick learner
- Collaborative team player
- Strong communication with diverse patient populations
- Bilingual: Fluent in English and Spanish
Timeline
High School Diploma -
South College
01.2022 - 01.2024
Customer Service Representative
Chevron
01.2020 - Current