ARIA DI VAIO
Gainesville
Summary
Experienced Operation Leader with extensive experience of 10 yeas in establishing customer relationships, high level operations and sales strategy. Developed and led teams to exceed goals through knowledge, operational excellence, and relationship management. A very self-motivated and independent performer who is able to serve as a communication liaison between different parties of professionals, so the flow of information and project stages occur in a timely and accurate manner.
Overview
10
10
years of professional experience
Work History
Consumer Relations / Customer Service Advisor
MM-Honda
12.2022 - Current
- Monitored employee performance, delivering constructive feedback during individual coaching sessions that resulted in improved skillsets across the team.
- Championed continuous improvement initiatives within the department, seeking out opportunities to optimize workflow efficiency without compromising quality standards or customer service levels.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Identified and communicated team to customer needs to supply chain capacity and quality teams.
Reconditioning Manager
Auto Gallery Chevrolet
12.2019 - 12.2022
- Coordinate with sales and service to ensure on-time deliveries for customer satisfaction
- Oversee, develop, and manage the department to exceed goals/metrics.
- Managed the team to Improve reconditioning processes by streamlining workflows and implementing time-saving strategies.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Perform quality control inspections of all vehicles to assure customer contentment,
Front End Supervisor / Operation Specialist
BestBuy
08.2014 - 11.2019
- Developed & manage teams to exceed goals through knowledge, proficiency, and operation excellence
- Developed and led multiple sales and operation teams with history of exceptional service, talent development and financial results
- Communicate job expectations, planning, monitoring, and reviewing compensation actions
- With excellent communication skills, providing clients effective solutions and resolved issues to increase customer satisfaction and future revenue.
- Educated staff on strategies for handling challenging situations/customers and to contribute stores positive culture.
Education
Bachelor of Science - Biology/Communication
Georgia Southern University
Statesboro, GA10.2014
High School Diploma -
Banks County High School
Homer, GA05.2010
Skills
- Team Building and Leadership
- Creative Problem Solving
- Coaching/Mentorship
- Planning & Strategizing
- De-escalation Techniques
- Courteous with Strong Service Mindset
- Building Team Trust and Loyalty
- Adaptability to change
Timeline
Consumer Relations / Customer Service Advisor
MM-Honda
12.2022 - Current
Reconditioning Manager
Auto Gallery Chevrolet
12.2019 - 12.2022
Front End Supervisor / Operation Specialist
BestBuy
08.2014 - 11.2019
Bachelor of Science - Biology/Communication
Georgia Southern University
High School Diploma -
Banks County High School
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