Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Mahogany Bridges

Warner Robins,MI

Summary

Proven Customer Sales Representative with a track record of exceeding sales targets by leveraging exceptional communication and analytical thinking skills. At TLCA, consistently outperformed by utilizing deep product knowledge and a goal-oriented mindset, significantly enhancing customer retention. Skilled in conflict resolution and multitasking, adept at turning challenges into opportunities for growth.

Overview

5
5
years of professional experience

Work History

Customer Sales Representative

TLCA
03.2023 - 02.2024
  • Recognized as a top performer within the sales team due to consistent achievements by exceeding targets month over month.
  • Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
  • Conducted thorough research on competitor offerings regularly, staying informed about industry trends and using this knowledge strategically during sales interactions.
  • Managed high call volumes, prioritizing tasks effectively to maintain exceptional service levels for each interaction.
  • Provided after-sales support as needed, further strengthening relationships with clients and promoting long-term retention rates.
  • Managed a volume of up to 30 calls and emails daily, and handled them all efficiently.

Customer Service Representative

Lowe's
03.2019 - 08.2022
  • Independently, managed chaotic situations efficiently, maintaining professionalism under pressure while simultaneously resolving conflicts the entire 10 hour shift.
  • Resolved customer issues and complaints with empathy, resulting in an increase in loyal customers and repetitive business.
  • Handled a surplus of calls effectively, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed a plethora of knowledge to provide informed suggestions based on individual customer needs.

Education

High School Diploma -

Americus Sumter High School
Americus, GA
05-2020

Skills

  • Patient & Resilient
  • Forthcoming & Empathic
  • Independent
  • Product knowledge
  • Goal-oriented mindset
  • Excellent communication
  • Conflict resolution
  • Problem-solving
  • Multitasking
  • Reliability
  • Active listening
  • Analytical thinking

Interests

Stay at home parent interested in a long term career that best suits my desired comfort

Timeline

Customer Sales Representative

TLCA
03.2023 - 02.2024

Customer Service Representative

Lowe's
03.2019 - 08.2022

High School Diploma -

Americus Sumter High School

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Mahogany Bridges