Kayla Bailey
Statesboro
Summary
Dedicated administrative professional with successful experience in office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive when working with little to no supervision.
Overview
5
5
years of professional experience
Work History
Licensed Insurance Agent
JJ Puccio State Farm
05.2023 - Current
- Delivered outstanding first-contact resolution rates when assisting clients with inquiries about premiums or billing issues.
- Enhanced agency reputation through consistent provision of accurate, timely, and knowledgeable advice on insurance policies.
- Retained existing clientele by regularly reviewing their policies and recommending adjustments as needed to maintain optimal coverage.
Online Teacher
Liberty University Online Academy
07.2019 - Current
- Tutored students through issues in assignment completion.
- Graded assignments for performance on assignments of varying complexity and difficulty.
- Communicated frequently with parents and students to provide feedback through written and video messaging.
Customer Service Manager
Laura Huerta State Farm
02.2023 - 04.2023
- Took ownership of customer issues and followed problems through to resolution.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
Education
Master of Science - Curriculum And Instruction
Georgia Southern University
Statesboro, GA05.2021
Bachelor of Arts - Elementary Education
Covenant College
Lookout Mountain05.2018
Skills
- Administrative Support
- Scheduling
- Clerical Support
- Microsoft Office Suite
- Time Management
- Customer Service
- Problem Solver
- Data Entry
Timeline
Licensed Insurance Agent
JJ Puccio State Farm
05.2023 - Current
Customer Service Manager
Laura Huerta State Farm
02.2023 - 04.2023
Online Teacher
Liberty University Online Academy
07.2019 - Current
Master of Science - Curriculum And Instruction
Georgia Southern University
Bachelor of Arts - Elementary Education
Covenant College
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