Jose Beltran Macias
Duluth
Summary
Experienced Customer Service Representative fluent in English and Spanish. Dedicated to delivering exceptional customer support to both current and new customers. Strong communicator with excellent problem-solving skills and a commitment to delivering personalized service. Adept at utilizing CRM software and handling complex issues, building positive customer relationships, and contributing effectively to a collaborative team environment. Experience in being a supervisor. Passionate about enhancing the customer experience and committed to achieving company goals.
Overview
8
8
years of professional experience
Work History
Bilingual Customer Service Representative
Test Rite
10.2023 - Current
- Handle administrative tasks such as data entry, scheduling, and document management to support business operations.
- Actively listened to customers, handled concerns quickly and escalated major issues to a supervisor or pertaining department..
- Consistently maintained a professional demeanor under pressure during high-call volume periods or challenging customer interactions.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
- Trained staff and new hires on operating procedures and company services.
Bilingual Customer Service Representative
Resource MFG
09.2022 - 10.2023
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
- Maintained up-to-date knowledge of product and service changes.
- Contributed to a positive work environment by fostering collaboration and open communication among diverse team members.
- Developed strong relationships with clients by offering personalized assistance tailored to their individual needs and preferences.
- Contributed to a reduction in customer complaints by quickly identifying and addressing root causes of dissatisfaction.
Spanish Medical Interpreter
Kelly Services Global LLC
12.2021 - 08.2022
- Facilitated effective communication between healthcare providers and patients, ensuring proper diagnosis and treatment plans.
- Maintained strict confidentiality when handling sensitive patient information following HIPAA guidelines.
- Assisted healthcare professionals in delivering culturally sensitive care to Spanish-speaking patients.
- Enhanced patient understanding by providing accurate and timely translations during medical appointments.
- Promoted cultural awareness among healthcare staff, fostering an inclusive environment for all patients regardless of language background.
Electrician Supervisor
Sub Contractor
03.2018 - 11.2021
- Inspected completed work of apprentices and explained needed corrections.
- Evaluated team performance regularly, providing constructive feedback and recognizing individual achievements to encourage continuous improvement.
- Mentored junior electricians, providing guidance in troubleshooting techniques and best practices to enhance their skills and performance.
- Increased overall project completion rate by effectively delegating tasks to team members based on their strengths and expertise.
- Provided mentorship to over 7 first-year electrical apprentices.
Electrician Helper
Randall Grizzle Electric LLC
02.2017 - 03.2018
- Pulled wire through conduits and through holes in walls and floors.
- Organized materials and tools in to maintain clean and neat work areas.
- Helped complete system installations, digging trenches, and breaking up concrete.
- Improved workplace organization by maintaining a clean and hazard-free environment for all team members during projects.
Education
High School Diploma -
Gainesville High School
05.2016
Skills
- Calm and professional Under Pressure
- Professional telephone demeanor
- Problem-Solving
- Policies and Procedures Adherence
- Call Center Experience
- Customer Support
- CRM Software Usage
- MS Office
- De-Escalation Techniques
- Fluent Bilingual
- Team Player
- Cross-cultural awareness
Timeline
Bilingual Customer Service Representative
Test Rite
10.2023 - Current
Bilingual Customer Service Representative
Resource MFG
09.2022 - 10.2023
Spanish Medical Interpreter
Kelly Services Global LLC
12.2021 - 08.2022
Electrician Supervisor
Sub Contractor
03.2018 - 11.2021
Electrician Helper
Randall Grizzle Electric LLC
02.2017 - 03.2018
High School Diploma -
Gainesville High School
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