KIMBERLY WILLIAMS
Atlanta
Summary
I am well experienced in many different areas, I understand the importance of communication and understanding instructions, how being accurate and precise is mandatory and integrity and respect for one another is an ideal work place. I am a hard worker who enjoy going the extra mile, I love to help others and have no problem accepting help. I am direct and a born leader, I generally move up quickly in the workforce for my hard work and dedication and I would love for you to consider me as part of your team.
Overview
18
18
years of professional experience
Work History
Store Manager
Dollar Tree Stores
08.2021 - 01.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Getter Done Cleaning Service LLC
Self Employed Services
03.2021 - 03.2022
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Paraprofessional/ Chef/ Bus Driver
Primrose School of Suwanee West
08.2013 - 01.2020
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
Paraprofessional
Spring ISD - Westfield High School
02.2012 - 08.2013
- Provided one-on-one assistance for students with various disabilities, fostering an inclusive learning environment.
- Aided students in developing self-advocacy skills, empowering them to take ownership of their learning experiences.
- Participated in professional development opportunities to stay current on best practices within the field of special education.
Warehouse Assistant Manager
Northrupp grumman Naval Complex Pascagoula, Ms.
05.2008 - 08.2009
- Demonstrated ability to quickly learn organizational processes, work flow, policies and procedures of various companies
- Handled a range of administrative support and office management functions for clients
- Make sure all employees adhere to company's policies and guidelines.
Ground Security Coordinator
Mobile Aeroplex at Brookley
12.2007 - 10.2008
- Set up aircraft for shipping
- Scan each package to ensure shipments arrival
- Load and unload baggage and freight
- Perform various odd jobs to prepare planes for flight.
Passenger Service Agent
Northwest Airlines/ Pinnacle Airlines
09.2007 - 08.2008
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
- Assisted passengers with special needs, ensuring a comfortable and positive travel experience.
Account Manager
Fearnley, Cliff, Price Walker & Hughes, LLC
02.2005 - 12.2006
- Prepared comprehensive closing documents to facilitate smooth property transfers between parties.
- Balanced competing priorities while managing multiple closings simultaneously, consistently meeting deadlines without sacrificing quality of work performed.
Senior Customer Service Representative
RMA/ NCO
02.2005 - 12.2006
- Provided backup support during peak periods or staff shortages to ensure seamless service delivery to clients at all times.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Trained and directed new employees in call script use, conflict resolution, and data entry practices to boost customer satisfaction ratings.
Education
Associate of Arts - Nursing Assistant
Career Development Institute
06.1991
Skills
- Behavior Management
- Effective Communication
- Small Group and Individual Assistance
- Teacher Support
- Classroom Organization
- CPR and First Aid
Timeline
Store Manager
Dollar Tree Stores
08.2021 - 01.2023
Getter Done Cleaning Service LLC
Self Employed Services
03.2021 - 03.2022
Paraprofessional/ Chef/ Bus Driver
Primrose School of Suwanee West
08.2013 - 01.2020
Paraprofessional
Spring ISD - Westfield High School
02.2012 - 08.2013
Warehouse Assistant Manager
Northrupp grumman Naval Complex Pascagoula, Ms.
05.2008 - 08.2009
Ground Security Coordinator
Mobile Aeroplex at Brookley
12.2007 - 10.2008
Passenger Service Agent
Northwest Airlines/ Pinnacle Airlines
09.2007 - 08.2008
Account Manager
Fearnley, Cliff, Price Walker & Hughes, LLC
02.2005 - 12.2006
Senior Customer Service Representative
RMA/ NCO
02.2005 - 12.2006
Associate of Arts - Nursing Assistant
Career Development Institute
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