Aaliyah Cason
Wrightsville,GA
Summary
Highly organized and dependable, excels in managing multiple priorities while maintaining a positive attitude. Always willing to take on additional responsibilities to contribute to the team's success and achieve collective goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
GEICO
10.2024 - 02.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Juvenile Correctional Officer
Cadwell RYDC
07.2024 - 10.2024
- Reduced incidents of rule-breaking by implementing effective behavior modification techniques.
- Collaborated with multidisciplinary teams for comprehensive case management and offender assessment.
- Improved facility safety by conducting thorough and consistent security checks.
- Served as a positive role model by demonstrating strong work ethic, integrity, and respect towards others within the correctional setting.
Pharmacy Customer Service Representative
Walgreens Pharmacy
09.2022 - 04.2024
- Communicated with patients to collect information about prescriptions and medical conditions
- Confirmed customer information and insurance eligibility for prescriptions
- Established and maintained patient profiles
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Ecomm Warehouse Worker
Best Buy Distribution
09.2020 - 02.2022
- Loaded, unloaded, and moved material to and from storage and production areas
- Checked packages and merchandise for damage and notified vendors
- Performed general housekeeping and cleaning tasks
Correctional Officer
Wheeler Correctional Facility
01.2019 - 01.2020
- Observed and supervised inmates throughout daily act
- Conducted routine and emergency head counts
- Prepared, processed and maintained forms, reports, logs, records, and activity journals
Office Assistant
Vital Smiles
01.2016 - 11.2018
- Explained treatment procedures and instructed patients on home care guidelines
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services
- Documented patient dental health information, medical history, and vital signs for future reference
Education
College in Health Information Technology -
University of Phoenix
04.2024
Skills
- Time Management
- Computer Skills
- Customer Service
- Phone Etiquette
- Hospitality
- Customer relationship management
- Medical receptionist
- Typing
- Communication skills
- Microsoft Excel
- Microsoft Word
- Organizational skills
- Information Security
Certification
- Personal Lines License
- Health Information Technology
Timeline
Customer Service Representative
GEICO
10.2024 - 02.2025
Juvenile Correctional Officer
Cadwell RYDC
07.2024 - 10.2024
Pharmacy Customer Service Representative
Walgreens Pharmacy
09.2022 - 04.2024
Ecomm Warehouse Worker
Best Buy Distribution
09.2020 - 02.2022
Correctional Officer
Wheeler Correctional Facility
01.2019 - 01.2020
Office Assistant
Vital Smiles
01.2016 - 11.2018
College in Health Information Technology -
University of Phoenix
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