Aaliyah Hadley
Butler,GA
Summary
Dedicated and detail-oriented professional with extensive experience in warehouse operations, retail customer service, and remote call center support. Proven track record of consistently meeting productivity goals while adhering to established procedures and delivering exceptional customer assistance. Eager to leverage skills in a work-from-home position within customer service, operations, or administrative support to contribute to team success and enhance overall efficiency. Committed to fostering positive customer experiences and driving operational excellence.
Overview
5
5
years of professional experience
Work History
Retail Team Member
Target
05.2024 - 08.2025
- Provided customer service, assisted with order pickups, maintained inventory accuracy, and followed company policies.
- Provided exceptional customer service by assisting guests with product inquiries and ensuring a positive shopping experience.
- Maintained inventory levels by restocking shelves promptly and organizing displays to enhance product visibility.
Warehouse Associate
Home Depot
10.2023 - 05.2024
- Processed shipments, tracked inventory, and met productivity standards.
- Operated forklifts and pallet jacks to efficiently move inventory throughout the warehouse.
- Conducted regular quality checks on merchandise to ensure compliance with safety standards.
- Collaborated with team members to optimize shipping and receiving processes, enhancing overall efficiency.
- Trained new associates on warehouse procedures and safety protocols, fostering a knowledgeable workforce.
Sales Associate
Dollar General
09.2023 - 11.2023
- Handled cashiering, customer inquiries, stocking, and store organization.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained organized merchandise displays to enhance store presentation and maximize sales potential.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of products.
- Conducted regular audits of sales floor for compliance with company standards and promotional guidelines.
Customer Support Representative
Navient
08.2023 - 10.2023
- Provided remote phone support, documented accounts, followed compliance standards, and met QA metrics.
- Resolved customer inquiries through various communication channels, ensuring timely and accurate responses.
- Collaborated with cross-functional teams to streamline processes and improve overall customer satisfaction ratings.
- Led initiatives to enhance service delivery efficiency, resulting in improved response times and client retention rates.
- Managed escalated calls with professionalism, ultimately resolving complex issues to the satisfaction of both the client and company.
- Provided empathetic support for customers experiencing difficulties or dissatisfaction, resulting in improved loyalty.
Warehouse Associate
Caterpillar
06.2022 - 10.2023
- Supported logistics operations, order fulfillment, and safety compliance.
- Monitored stock levels, initiating orders for replenishment to maintain optimal inventory levels.
- Implemented organizational systems for inventory management, improving retrieval times and accuracy.
- Coordinated daily tasks with management to prioritize workload and meet shipment deadlines consistently.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
Warehouse Associate
Home Depot
05.2020 - 04.2022
- Assisted with shipping, receiving, and inventory handling.
- Assisted in developing workflow improvements that reduced bottlenecks and increased productivity in operations.
- Performed inventory control, such as counting, and stocking merchandise.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
Education
High School Diploma -
Taylor County High School
Butler, GA01.2017
Skills
- Customer Service
- Remote Work Readiness
- Call Handling
- Email & Chat Support
- Data Entry
- Time Management
- Inventory Management
- Order Processing
- Problem Resolution
- Microsoft Word & Excel
- Computer Navigation
- Confidential Information Handling
- Multitasking
Timeline
Retail Team Member
Target
05.2024 - 08.2025
Warehouse Associate
Home Depot
10.2023 - 05.2024
Sales Associate
Dollar General
09.2023 - 11.2023
Customer Support Representative
Navient
08.2023 - 10.2023
Warehouse Associate
Caterpillar
06.2022 - 10.2023
Warehouse Associate
Home Depot
05.2020 - 04.2022
High School Diploma -
Taylor County High School