Aaliyah McCaster
Stockbridge
Summary
Motivated and detail-oriented aspiring healthcare support professional with a strong background in fast-paced environments and customer service. Skilled in scheduling, administrative support, and team coordination, currently pursuing a degree in Biology with a keen interest in clinical care. Committed to delivering high-quality patient experiences through effective communication, organization, and reliability.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Shift Lead
Dunkin’
11.2023 - Current
- Maintained superior customer service standards in a rapidly changing atmosphere.
- Coordinated daily operations and scheduling for the sales team.
- Guided team members to improve operational effectiveness.
- Maintained precise documentation of sales activities.
Childcare Provider
Self Employed Services
07.2019 - 08.2021
- Ensured the well-being and active participation of children while offering dependable childcare.
- Coordinated daily schedules, tasks, and educational assignments.
- Communicated with parents about children's needs and progress.
Education
Bachelor of Science - Biology
Clayton State University
Morrow, GABiology Major
Columbus State University
Columbus, GA05.2022
Skills
- Scheduling & Coordination
- Records Management
- Customer Service & Communication
- Data Entry & Administrative Support
- Microsoft Office Suite (Word, Excel, PowerPoint, Teams)
- Organizational and Time Management Skills
- Team Collaboration and Workflow Coordination
- Employee training
- Guest service
- Team motivation
- Conflict resolution
Certification
- Customer Service Excellence Certification
Awards
- Dean’s List, Columbus State University – December 2021
- Dean’s List, Clayton State University – May 2025
Timeline
Shift Lead
Dunkin’
11.2023 - Current
Childcare Provider
Self Employed Services
07.2019 - 08.2021
Bachelor of Science - Biology
Clayton State University
Biology Major
Columbus State University
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