Aaliyah McKenzie
Columbus
Summary
Expert in customer support remotely, typically via phone, email, or chat. Assisting customers with inquiries, resolving issues, and processing transactions while ensuring high levels of customer satisfaction. Strong communication, problem-solving skills, and outstanding performance goals such as response times and resolution rates, all while maintaining accurate records and delivering efficient, courteous service.
Overview
4
4
years of professional experience
Work History
Commercial
CVS/caremark
06.2024 - 01.2025
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Addressed customer questions regarding refills, insurance EOBs, and status prescriptions filling.
- Confirmed customer information and insurance eligibility for prescriptions.
Customer Retention Specialist
Globe Life
04.2024 - 08.2024
- Called targeted customers to address concerns and win back business
- Resolved customer complaints in a timely manner, ensuring satisfaction levels remained high
- Conducted call de-escalations to effectively assist upset customers
Seasonal Tax Representative
Turbo tax
01.2023 - 08.2023
- Collaborated across departments to troubleshoot and implement solutions for data privacy concerns, enhancing overall customer trust and service quality
- Guided clients through product selection and billing processes, delivering personalized support while maintaining the integrity of sensitive personal data
- Addressed and resolved multifaceted customer inquiries, ensuring adherence to privacy regulations and secure handling of confidential tax information
Customer Service Representative
Global Call Center Solutions
06.2021 - 05.2022
- Specializing in custom program development for all inbound and outbound projects
- Resolved any conflicts that arose during the course of a project's lifecycle
- Provided outstanding customer service and support to clients, resolving inquiries efficiently and effectively
- Utilized knowledge of products and services to resolve customer issues efficiently and effectively
Education
HIGH SCHOOL DIPLOMA -
Carver High School
Columbus, Georgia05.2020
Skills
- Patience and tolerance
- Customer service background
- Customer service experience
- Negotiation
- Outstanding interpersonal skills
Timeline
Commercial
CVS/caremark
06.2024 - 01.2025
Customer Retention Specialist
Globe Life
04.2024 - 08.2024
Seasonal Tax Representative
Turbo tax
01.2023 - 08.2023
Customer Service Representative
Global Call Center Solutions
06.2021 - 05.2022
HIGH SCHOOL DIPLOMA -
Carver High School
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