Nakiyah Hunter
ATLANTA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
10
10
years of professional experience
2022
2022
years of post-secondary education
Work History
Customer Service Representative
Salelytics
Atlanta
02.2020 - 02.2026
- Resolved customer inquiries through phone and email communication.
- Collaborated with team members to enhance service delivery processes.
- Utilized CRM software to track customer interactions and feedback.
- Assisted in training new representatives on company policies and procedures.
- Provided product knowledge and support to customers effectively.
- Maintained accurate records of customer interactions for future reference.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Manager
Wendys Restaurant
Atlanta
05.2016 - 01.2020
- Supervised daily operations and maintained high service standards in fast-paced environment.
- Trained and mentored team members on customer service and food safety protocols.
- Coordinated inventory management and ensured timely restocking of supplies and ingredients.
Education
Forest Park High School
Forest Park, GASkills
- Customer relationship management
- CRM software utilization
- Product knowledge support
- Record keeping
- Process enhancement
- Service quality assurance
- Effective communication
- Training and mentoring
- Team coordination
- Problem solving
- Time management
- De-escalation techniques
- Decision-making
- Creative problem solving
Timeline
Customer Service Representative
Salelytics
02.2020 - 02.2026
Manager
Wendys Restaurant
05.2016 - 01.2020
Forest Park High School