Aaliyah Sanks
Columbus
Summary
Professional coordinator with proven track record in managing complex projects and driving efficiency. Skilled in strategic planning, resource allocation, and cross-functional collaboration. Known for adaptability, reliability, and delivering consistent results in dynamic environments. Strong communication, problem-solving, and organizational skills enhance team performance and ensure successful outcomes.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Coordinator
Veho Tech Inc
02.2023 - Current
- Collaborated with area managers to evaluate needs and optimize operational plans.
- Performed administrative duties and prepared operational procedures to assist operations support manager.
- Coordinated with vendors, customers and internal departments to understand, monitor, and communicate changes to workflows.
- Prevented and minimized processing errors by analyzing trends and implementing feedback from managers.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
Technical Support Advisor
Kelly Services
07.2021 - Current
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Refer unresolved customer grievances to designated departments for further investigation.
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Customer Service Representative
TSYS
02.2021 - 06.2021
- Determine charges for services requested, collect deposits or payments, or arrange for billing.
- Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
- Maintain logs of activities and completed work.
Supervisor
Momma Goldbergs Deli
05.2018 - 02.2021
- Train workers in food preparation, and in service, sanitation, and safety procedures.
- Resolve customer complaints regarding food service.
- Estimate ingredients and supplies required to prepare a recipe.
- Control inventories of food, equipment, smallware, and liquor, and report shortages to designated personnel.
- Observe and evaluate workers and work procedures to ensure quality standards and service, and complete disciplinary write-ups.
- Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standards.
- Assign duties, responsibilities, and work stations to employees in accordance with work requirements.
- Present bills and accept payments.
- Specify food portions and courses, production and time sequences, and workstation and equipment arrangements.
- Perform various financial activities such as cash handling, deposit preparation, and payroll.
- Supervise and participate in kitchen and dining area cleaning activities.
Processor/ Cashier
Goodwill Industries
06.2017 - 04.2018
- Itemize and total customer merchandise selection at checkout counter, using cash register, and accept cash or charge card for purchases.
- Take inventory or examine merchandise to identify items to be reordered or replenished.
- Stock shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Receive, open, unpack and issue sales floor merchandise.
- Stamp, attach, or change price tags on merchandise, referring to price list.
- Clean display cases, shelves, and aisles.
- Answer customers' questions about merchandise and advise customers on merchandise selection.
Retail Associate
The Childrens Place
07.2016 - 10.2016
- Itemize and total customer merchandise selection at checkout counter, using cash register, and accept cash or charge card for purchases.
- Receive, open, unpack and issue sales floor merchandise.
- Clean display cases, shelves, and aisles.
- Design and set up advertising signs and displays of merchandise on shelves, counters, or tables to attract customers and promote sales.
- Answer customers' questions about merchandise and advise customers on merchandise selection.
Education
Bachelor of Science (B.S.) - Respiratory Care
Columbus Technical College
Columbus, GA05.2025
High School Diploma -
Hardaway High Scool
Columbus, GA05-2017
Skills
- Task prioritization
- Data entry
- Team collaboration
- Time management
- Attention to detail
- Operations management
- Schedule management
Certification
Microsoft Office
Timeline
Senior Coordinator
Veho Tech Inc
02.2023 - Current
Technical Support Advisor
Kelly Services
07.2021 - Current
Customer Service Representative
TSYS
02.2021 - 06.2021
Supervisor
Momma Goldbergs Deli
05.2018 - 02.2021
Processor/ Cashier
Goodwill Industries
06.2017 - 04.2018
Retail Associate
The Childrens Place
07.2016 - 10.2016
Bachelor of Science (B.S.) - Respiratory Care
Columbus Technical College
High School Diploma -
Hardaway High Scool
Similar Profiles
Zachary EmersonZachary Emerson
<ul> <li>Greeted and checked in third-party and Veho-affiliated drivers with professionalism.</li> <li>Escorted delivery routes to designated locations, maintaining a positive demeanor.</li> <li>Resolved delivery route issues and discrepancies proactively.</li> <li>Achieved daily delivery route send-off quotas efficiently.</li> <li>Scanned and sorted packages onto appropriate delivery routes accurately.</li> <li>Categorized packages by delivery addresses using scanning technology and conveyor systems.</li> <li>Maintained accurate warehouse inventory, reporting discrepancies promptly.</li> <li>Ensured proper documentation and labeling for each package before dispatch.</li> <li>Trained new staff on customer service protocols and best practices.</li> <li>Utilized job-related software to prepare change of address records and issue service discontinuance orders.</li> <li>Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.</li> <li>Surpassed sales goals through the implementation of successful marketing strategies.</li> </ul> at VEHO TECH INC<ul> <li>Greeted and checked in third-party and Veho-affiliated drivers with professionalism.</li> <li>Escorted delivery routes to designated locations, maintaining a positive demeanor.</li> <li>Resolved delivery route issues and discrepancies proactively.</li> <li>Achieved daily delivery route send-off quotas efficiently.</li> <li>Scanned and sorted packages onto appropriate delivery routes accurately.</li> <li>Categorized packages by delivery addresses using scanning technology and conveyor systems.</li> <li>Maintained accurate warehouse inventory, reporting discrepancies promptly.</li> <li>Ensured proper documentation and labeling for each package before dispatch.</li> <li>Trained new staff on customer service protocols and best practices.</li> <li>Utilized job-related software to prepare change of address records and issue service discontinuance orders.</li> <li>Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.</li> <li>Surpassed sales goals through the implementation of successful marketing strategies.</li> </ul> at VEHO TECH INC
DESMOND HANNAHDESMOND HANNAH
Ground Operation Associate at Veho Tech, IncGround Operation Associate at Veho Tech, Inc
Bria VannBria Vann
Ground Operations Associate at Veho TechGround Operations Associate at Veho Tech
Shannon ShumakerShannon Shumaker
Medical Receptionist at Pediatric Associates, Inc.Medical Receptionist at Pediatric Associates, Inc.
Gavin FieldsGavin Fields
Brick Laborer at BrickyardBrick Laborer at Brickyard