Aaliyah White
Griffin
Summary
Known for strong team collaboration and adaptability to changing company environments. Expertise in product knowledge and active listening, ensuring customer satisfaction and loyalty. Hardworking and passionate job seeker with strong organizational skills, eager to secure an entry-level position. Prepared to support the team in achieving company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
4
4
years of professional experience
Work History
Retail Sales Associate
Zumies
06.2024 - 01.2025
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Warehouse Forklift Operator
Home Depot
10.2021 - 06.2024
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Built pallets and loads for partial and mixed pallets, wrapped finished pallets and staged pallets and loads into truck when ready for shipment.
- Worked with racking systems and loaded or unloaded pallets, pulling and placing pallets on or off of vertical product racking systems and trucks, maximizing storage by stacking products vertically.
- Received products using frequency scanners, unloaded shipments from trucks and fulfilled and organized orders to streamline customer delivery processes.
Customer Service Representative
State Farm
01.2021 - 10.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Ph.D. - Psychology
Gordon State College
Barnesville, GA05-2028
High School Diploma -
Griffin High School
Griffin, GA05-2021
Skills
- Customer support expertise
- Effective team collaboration
- Critical thinking and problem resolution
- Time management
- Financial transaction handling
- Store operations management
- Product stocking and receiving
- Phone etiquette
- Coordination and training assistance
- Flexible schedule
- Goal driven
- Positive customer engagement
Timeline
Retail Sales Associate
Zumies
06.2024 - 01.2025
Warehouse Forklift Operator
Home Depot
10.2021 - 06.2024
Customer Service Representative
State Farm
01.2021 - 10.2021
Ph.D. - Psychology
Gordon State College
High School Diploma -
Griffin High School
Similar Profiles
Kienan GarrityKienan Garrity
Sales Associate at ZumiesSales Associate at Zumies
Marcos LopezMarcos Lopez
Sales Associate at ZumiesSales Associate at Zumies
Ereiker MontoyaEreiker Montoya
Sales Associate at ZumiesSales Associate at Zumies