Abbe Drake
Cairo
Summary
Dynamic Mobile Services Coordinator at Thomasville Ford Lincoln with expertise in vehicle recall management and customer relationship management. Proven track record in promoting new services, enhancing customer satisfaction, and achieving upsells. Adept at multitasking and problem-solving, ensuring seamless service delivery and efficient appointment scheduling.
Resourceful Mobile Services Coordinator known for high productivity and efficient task completion. Possess specialized skills in mobile technology management, customer service excellence, and logistical coordination. Excel in communication, problem-solving, and adaptability, ensuring seamless operations and superior client satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Mobile Services Coordinator/ Recall Specialist
Thomasville Ford Lincoln
Thomasville
12.2024 - Current
- Mobile service coordinator/recall specialist.
- Promoted from quick lane to own office for fords new mobile service.
- Mobile service being a technician coming out to a customer home or work location to do oil changes, tire rotations, wiper blade installation, battery changes, air filters replaced, brake jobs, and even recalls, etc. instead of having to come to the dealership.
- Having to promote mobile service to customers, businesses and even other dealerships about mobile service.
- Answered phone calls having to ask customers what type of service they would like to have done plus any recalls on their vehicle. Had to make sure if recalls could be done mobile or in shop. If recall was in shop then I would schedule with a main shop advisor. Or still take care of customer if requested for me. Mobile service is limited to some repairs outside of dealership.
- While making a service appointment; asked for what service, vin number, recalls, location, phone number, what day to schedule. Each day goes by locations of each app. Example: Mondays for around town thomasville/cairo etc. Tuesday: apps for locations in Tallahassee fl/monticello fl areas. Wednesday: for more up north ga areas no more than an hour away. Etc.
- Had to make sure every recall was done correctly with SSSC, approval codes, pictures, etc. for warranty and everything to be claimed.
- Made sure my technician had the mobile van prepped and ready for each appointment and stocked with parts needed for each day. Kept cleaned and surprise inspections every now and then, plus sending van to get detailed.
- Any services or recalls had to make sure parts were ordered before each appointment or to reschedule if arriving at a later time.
- Made sure to confirm each appointment and print out ROs for the next day. Closed ROs at the end of each day and call customers to see how things went, promote for a nice review and to receive any payment over the phone if needed.
- Paid a guarantee everyday plus a bonus for each app/RO closed. Plus for upsells the same as how it was for quick lane advisor.
- Mobile service is new and having to constantly being promoted. While most clientele wasn't aware of the services. I would make cold calls of what recalls needed to be schedule to have done, another way of getting mobile service out there. Based off of data from each service advisor.
- Helped with sales department for any vehicles on the way to being sold for recalls or other services.
- Over paperwork, greeting customers, or fill in service drive while an advisor was out to still get customers checked in.
- Also asked to make part deliveries, pick up parts or take parts to get painted at local body shops. Or help deliver customers vehicles back to home or work location from dealership.
- Helped some customers with a loaner vehicle as well for when their own vehicle needed to be at dealership for more than a day.
- Made sure all new and used vehicles on lot had all recalls done.
Service Advisor
Thomasville Ford Lincoln
Thomasville
03.2024 - 12.2024
- Service Advisor over Quick lane.
- Quick lane for oil changes and smaller repairs.
- Check in customers for their service appointment. Made sure to get them in for the services they needed or to upsell recommended services based off mileage and history of their vehicle.
- Do walk arounds of vehicle to check customers tire treads/air pressure, wiper blades or anything the customer would point out.
- Made sure customers are updated on status of vehicle while being worked on. Made sure if they needed water, coffee or shuttle driver to anything around town or home.
- Check customer out after service and to make sure to go over again of any recommended services, quotes, or what to expect on next visit.
- Answer phone calls and schedule appointments. Also helped other advisor customers checking in or checking out.
- Would bring customers vehicle back up to the drive for easier access.
- Kept up with all paperwork, online classes, reminders for customers upcoming appointments.
- Made sure both of my technicians knew what kind of scheduled we would have at the beginning of each day. Also helped them to get promoted to main shop technicians, now doing bigger repairs.
- In December of 2024 got promoted off of quick lane to Fords new mobile service.
Delivery Driver
DoorDash
Cairo
01.2024 - 03.2024
- Doordashing and working for myself on my own schedule temporarily
- Delivering food from chain restaurants throughout Cairo ga and sometimes thomasville ga to customer houses or workplaces
Sales Associate/Merchandising
TJ Maxx
Thomasville
10.2023 - 12.2023
- Temporarily went back to tj maxx for the holiday times after Spence
- Same Merchandising work, unloading truck, over the jewelry/beauty and men's/women's departments
- Also worked front end with registers and anything else throughout the store.
Photographer
Spence Chevrolet
Thomasville
04.2023 - 09.2023
- I was promoted from front desk customer service to dealership photographer
- Responsible for taking all outside/inside pictures of each new and used vehicle on the lot for them to be uploaded to our website.
- Had to make sure each vehicle has been detailed, fuel, and had all services needing done to it; recalls, oil changes, etc.
- If vehicle has any damage/flaws I report them and also mark them to be seen to customers on the website.
- Other duties: learning to manage inventory of mostly used vehicles, or step in to help front desk answer phone calls.
Customer Service Representative
Spence Chevrolet
Thomasville
04.2023 - 09.2023
- Customer Service Representative for Spence Chevrolet Buick GMC.
- Front desk answering phone calls, making pages, taking messages, making appointments, scheduling recalls, sending emails & texts, etc.
- While I'm not at the front desk, I help out in service greeting customers, showing them around, and helping with payments after service.
- Helped clean around the showroom, offices and customer lobby room.
Sales Associate/Merchandising
TJ Maxx
Thomasville
09.2022 - 01.2023
- I was hired seasonal at first but then became a permanent employee after my 90 days
- I did merchandising all around the store.
- My main area was over the jewelry/beauty & women's department, restocking, displaying and showing jewelry and helping customers.
- Some days moved to front of store with the registers, checking customers out while also promoting tj maxx credit cards.
- Help with early am unloading truck and breaking down boxes and sorting through the merchandise before restocking.
- Trained a few new employees within my department.
Parts Professional/Delivery Driver
O'Reilly Auto Parts
Eufaula
01.2020 - 06.2020
- Started out just delivering parts to our commercial customers/mechanic shops around town
- Did a good bit of restocking, organizing of parts while helping keep the store clean.
- Then moved onto the register to help customers within the store to find what they needed and also customers through the phone.
- Reason for leaving; moved to thomasville ga
Waitress/Cashier
MICHELLE'S RESTAURANT
Eufaula
09.2019 - 01.2020
- Cashier, answer phone calls, cleaned and helped throughout the restaurant and did a good bit of waitressing and food prepping at the beginning of the job
- Reason for leaving; got hired for the job at O'Reilly's Auto Parts
Delivery Driver
Panera Bread
Decatur
02.2018 - 05.2018
- Delivery Driver for Panera Bread.
- Other job duties within the cafe as in; cleaning, cashier, restocking, helped in the bakery, and provided any other costumer service
- Reason for leaving; relocated with my parents to Eufaula, al
Volunteer
Comfort Care Hospice
Decatur
08.2016 - 02.2018
- Volunteered to visit hospice patients, also with a K9 volunteer.
- When I wasn't making visits I helped by doing paperwork and general cleaning around the office.
Education
High school diploma -
Priceville High School
Priceville, AL05.2017
Skills
- Hospice Care
- Delivery Driver Experience
- Food service
- Cashiering
- Stocking
- Cleaning
- Customer service
- Remodeling
- Planograms
- Photography
- Dealership experience
- Sales
- Merchandising
- Cash register
- Front desk
- Typing
- Driving
- Cash handling
- Clerical experience
- Computer Skills
- Mobile service coordination
- Vehicle recall management
- Customer relationship management
- Parts ordering
- Service appointment scheduling
- Technical documentation
- Cold calling
- Time management
- Sales promotion
- Effective communication
- Problem solving
- Attention to detail
- Task prioritization
- Multitasking capacity
- Adaptability and flexibility
- Teamwork
Certification
Driver's License, 12/01/22, 01/31/31
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Mobile Services Coordinator/ Recall Specialist
Thomasville Ford Lincoln
12.2024 - Current
Service Advisor
Thomasville Ford Lincoln
03.2024 - 12.2024
Delivery Driver
DoorDash
01.2024 - 03.2024
Sales Associate/Merchandising
TJ Maxx
10.2023 - 12.2023
Photographer
Spence Chevrolet
04.2023 - 09.2023
Customer Service Representative
Spence Chevrolet
04.2023 - 09.2023
Sales Associate/Merchandising
TJ Maxx
09.2022 - 01.2023
Parts Professional/Delivery Driver
O'Reilly Auto Parts
01.2020 - 06.2020
Waitress/Cashier
MICHELLE'S RESTAURANT
09.2019 - 01.2020
Delivery Driver
Panera Bread
02.2018 - 05.2018
Volunteer
Comfort Care Hospice
08.2016 - 02.2018
High school diploma -
Priceville High School