Abbie Lee
Summerville,GA
Summary
Proficiency at enhancing financial operations, spearheaded bookkeeping improvements at Southeast First National Bank, elevating efficiency and compliance. The expertise in bank reconciliation and unwavering attention to detail led to significant error reduction. Complementing technical skills, customer service proficiency ensured high satisfaction, fostering trust and loyalty among clients and vendors alike.
Overview
7
7
years of professional experience
Work History
Bookkeeping Administrative Assistant
Southeast First National Bank
01.2024 - Current
- Implemented efficient filing systems for easy access to important financial documents, improving overall organization within the department.
- Improved financial accuracy by maintaining organized and up-to-date financial records.
- Streamlined bookkeeping processes for increased efficiency and time management.
- Managed accounts payable and receivable tasks, maintaining accurate records and reducing errors.
- Maintained compliance with all regulatory requirements, ensuring timely submission of necessary reports and documentation.
- Provided timely financial data to assist managers in making informed decisions about business strategy and operations.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
- Inspected account books and recorded transactions.
- Entered figures using 10-key calculator to compute data quickly.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Input financial data and produced reports using Software.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Handled day-to-day accounting processes to drive financial accuracy.
- Strengthened financial operations by conducting bank reconciliations and financial reporting.
Key Holder
Dollar General Store
03.2023 - 06.2023
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Managed store personnel by delegating tasks and supervising daily operations.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
- Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
- Implemented loss prevention measures to minimize shrinkage rates within the store effectively.
Cashier
Dirt Town Deli
07.2021 - 07.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Certified Nursing Assistant
Oakview Health And Rehabilitation
08.2017 - 03.2020
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Built rapport with patients and families, providing emotional support during difficult times.
Education
Certificate - Certificate
CNA Certification
Summerville, GA08.2017
Diploma - General Studies
Chattooga High School
Summerville, GA05.2017
Skills
- Accounts receivable management
- Bank reconciliation
- Cash flow management
- Confidentiality
- Attention to detail
- Customer service
- Data entry
- MS office
- GL accuracy
- Data entry and 10-key
Timeline
Bookkeeping Administrative Assistant
Southeast First National Bank
01.2024 - Current
Key Holder
Dollar General Store
03.2023 - 06.2023
Cashier
Dirt Town Deli
07.2021 - 07.2022
Certified Nursing Assistant
Oakview Health And Rehabilitation
08.2017 - 03.2020
Certificate - Certificate
CNA Certification
Diploma - General Studies
Chattooga High School
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