Abby Callaway-McGarr

• Responded to veterans inquiries, ensuring all concerns were addressed promptly.
• Assisted veterans with collecting medical evidence, completing and filing disability claims to the VA.
• Assisted veterans with disability vehicle tags, veteran home loans, veteran business licenses, and dependent educational benefits.
• Trained new team members on best practices for field operations to maintain high standards.
• Prepared detailed reports for management review, maintaining accuracy and clarity.
• Enhanced operational efficiency by coordinating with cross-functional teams.
• Improved client communication by developing clear and concise documentation.
• Enhanced data accuracy by conducting regular audits of field reports.

Verified voters personal identification information and local residence to prevent fraudulent voting practices.

Monitored electronic voting machines for proper usage and privacy of current county residence during elections.

Assisted residents in completing voter registration for upcoming elections.

Processed absent tee ballots during elections to prevent fraudulent voting.

• Managed a high volume of inbound calls, promptly resolving issues while providing accurate information on policies and procedures.
• Obtained data such as patient, insurance ID, insurance provider and dental codes to properly file insurance claims.
• Filed and tracked insurance claims and communicated claims status to patients.
• Obtained prior authorization and precertification for procedures.
• Prepared insurance claims for submission to clearinghouses or insurance companies.
• Referenced monthly aging reports to follow up on unpaid claims and obtain maximum reimbursement.
• Achieved revenue goals by managing collections and accounts receivables, referral process, and insurance billing.
• Contributed positively to team morale by consistently demonstrating a collaborative attitude and willingness to support colleagues.
• Enhanced customer satisfaction by efficiently handling insurance claims and processing policy updates.
• Negotiated pre-authorizations for necessary dental procedures, securing coverage for vital treatments otherwise not covered.
• Supported patients throughout the treatment process by answering questions about their financial responsibility concerning deductibles, copayments, or coinsurance amounts.
• Assisted patients in understanding their dental insurance benefits, coverage limits, and out-of-pocket expenses.
• Served as a liaison between patients, dental providers, and insurance companies to resolve any discrepancies or misunderstandings regarding coverage or billing issues.

• Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
• Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
• Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
• Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
• Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information.
• Maintained a professional and welcoming atmosphere, fostering strong relationships with patients and encouraging referrals.
• Reduced wait times for patients through effective coordination of staff schedules and resource allocation.
• Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
• Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
• Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
• Enhanced patient satisfaction by streamlining appointment scheduling and managing insurance claims.
• Streamlined office operations by regularly evaluating workflows, identifying areas for improvement, and implementing necessary changes for increased productivity.
• Assisted in the recruitment, hiring, and training of high-quality dental staff to ensure exceptional patient care.
• Ensured compliance with all applicable regulations governing dental practices at local, state, and federal levels.
• Coordinated continuing education opportunities for dental staff members to stay updated with industry advancements and maintain licensure requirements.
• Established clear performance expectations for team members through goal setting sessions, regular performance reviews, feedback meetings, resulting in higher employee engagement levels.
• Implemented strict infection control protocols to safeguard the health and safety of patients and employees alike.
• Oversaw facilities and equipment cleanliness and safety for optimal patient protections.
• Coordinated with dental professionals to ensure timely and effective patient care, increasing daily patient throughput.

• Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
• Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Maintained a clean and organized office environment to promote a positive atmosphere for both staff and patients.
• Kept information confidential and followed HIPAA guidelines to maintain patient trust.
• Registered new patients in electronic medical records prior to appointment scheduling.
• Located, checked in, and pulled medical records for patient appointments and incomplete charts.
• Supported office staff and operational requirements with administrative tasks.
• Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
• Enhanced office productivity by handling high volume of callers per day.
• Increased office efficiency with thorough management of medical records, ensuring accuracy and accessibility for all staff members.
• Improved billing processes by diligently verifying insurance coverage, submitting claims, and following up on unpaid balances.
• Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
• Supported physicians in delivering optimal care by accurately transcribing medical orders and maintaining up-to-date documentation.