Abdallah A. Koroma
Atlanta
Summary
Dedicated Operations and Customer Service professional with experience in public administration, benefits coordination, and travel support. Skilled in improving workflows, training team members, and providing excellent client assistance. Known for resolving issues, understanding regulations, and building effective partnerships. Capable of working accurately and professionally in demanding situations.
Overview
7
7
years of professional experience
Work History
Travel Advisor
Kasfad Global Travel
Freetown
04.2020 - 12.2023
- Worked with clients to identify travel preferences and suggest tailored options.
- Provided reliable customer assistance by addressing booking, cancellation, and schedule concerns.
- Highlighted special deals, rewards programs, and travel protection to increase revenue.
- Built lasting client connections to encourage repeat bookings and recommendations.
- Coordinated with airlines, hotels, and tour providers to obtain favorable rates and unique opportunities.
Operations Coordinator
National Social Security and Insurance Trust (NASSIT)
Freetown
01.2017 - 04.2020
- Managed case distribution to ensure prompt handling of claims and benefits requests.
- Checked adherence to government rules, policies, and organizational guidelines.
- Helped with challenging client cases, including appeals and complicated benefits matters.
- Trained and oriented new hires, offering instruction on office functions and compliance changes.
- Maintained precision, privacy, and reliability in all case documents and reports.
- Aided audits, record keeping, and mistake correction to support transparency.
Education
Diploma - Hospitality & Restaurant Management
Penn Foster College
Atlanta, GA08.2025
Master's Degree - Business Management
Fourah Bay College, University of Sierra Leone
09.2021
Bachelor's Degree - Business Management
Fourah Bay College, University of Sierra Leone
01.2018
Diploma - Travel & Tourism Management
Milton Margai Technical University
Freetown Sierra Leone05.2015
Skills
- Customer Assistance & Client Engagement
- Operations & Process Management
- Compliance & Regulatory Understanding
- Training & Team Support
- Planning & Issue Resolution
- Travel & Tourism Guidelines
- Microsoft Office Suite
- Excel
- Research & Review
- Sales
- Outreach
- Influence
Timeline
Travel Advisor
Kasfad Global Travel
04.2020 - 12.2023
Operations Coordinator
National Social Security and Insurance Trust (NASSIT)
01.2017 - 04.2020
Diploma - Hospitality & Restaurant Management
Penn Foster College
Master's Degree - Business Management
Fourah Bay College, University of Sierra Leone
Bachelor's Degree - Business Management
Fourah Bay College, University of Sierra Leone
Diploma - Travel & Tourism Management
Milton Margai Technical University
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