Abdella Ali
Norcross
Summary
Customer service professional with experience handling support tasks and administrative paperwork, including data input and record keeping. Comfortable working with databases and CRM systems to update and maintain accurate customer information. Detail-oriented and reliable, with strong organizational skills and a commitment to accuracy. Eager to build on existing data management experience and transition into a dedicated data entry role.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Kaiser Permanente
04.2025 - Current
- Delivered exceptional customer support, addressing inquiries and resolving issues effectively.
- Managed account inquiries using CRM software to track interactions and ensure timely follow-ups.
- Managed data entry tasks with high accuracy to maintain database integrity.
- Analyzed customer inquiries to identify recurring issues and develop streamlined issues.
Senior Customer Support Specialist
Honda Financial Services
12.2021 - Current
- Provided primary customer support to internal and external customers.
- Trained and mentored junior support representatives to enhance team performance and service delivery.
- Collaborated with cross-functional teams to streamline support processes and improve service delivery.
- Resolved complex customer inquiries through effective problem-solving techniques to enhance satisfaction.
- Led weekly team meetings to discuss performance metrics and strategize on enhancing customer support operations.
- Managed escalated issues effectively, ensuring swift resolution while maintaining positive customer relationships.
Assistant Manager
Sonic DriveIn
10.2018 - 03.2020
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Led team in executing daily operational strategies to enhance efficiency and productivity.
Retention Specialist/Customer Service Representative
Nexxlinx Time Warner Cable
05.2015 - 09.2018
- Established open and professional relationships with team members which helped resolve issues and conflicts quickly.
- Built strong relationships with customers through positive attitude and attentive response.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Helped facilitate over 200 calls daily. Dealing with customers bills, helping troubleshoot, or just any general concerns.
Education
No Degree - Computer Science
Shaw University
Raleigh, NCSkills
- Customer service
- Critical thinking
- Data entry
- Time management
- Familiarity with CRM software
- Microsoft Word
Timeline
Customer Service Representative
Kaiser Permanente
04.2025 - Current
Senior Customer Support Specialist
Honda Financial Services
12.2021 - Current
Assistant Manager
Sonic DriveIn
10.2018 - 03.2020
Retention Specialist/Customer Service Representative
Nexxlinx Time Warner Cable
05.2015 - 09.2018
No Degree - Computer Science
Shaw University