Abel Ponce
WINDER
Summary
Store Manager with extensive experience at Sherwin-Williams, excelling in customer service and team leadership. Skilled in problem-solving and prior field knowledge in the paint industry. Passionate about driving store performance and fostering a collaborative environment.
Overview
9
9
years of professional experience
Work History
Store Manager
Sherwin-Williams Paint Store
05.2024 - Current
- Assisted customers in selecting appropriate paint products based on project needs
- Maintained organized displays and inventory of paint supplies
- Processed sales transactions accurately using POS system
- Provided product knowledge to enhance customer satisfaction
- Ensured compliance with safety standards during product handling
- Collaborated with team members to achieve store sales goals
- Resolved customer inquiries and complaints effectively
Assistant Store Manager
Sherwin-Williams Paint Store
10.2020 - 05.2024
- Supported daily store operations, ensuring seamless customer service and product availability.
- Assisted in training new staff on store procedures and product knowledge.
- Monitored inventory levels, facilitating timely restocking of popular paint products.
- Implemented visual merchandising strategies to enhance product displays and customer engagement.
- Led team meetings to improve communication and address performance issues effectively.
- Developed employee schedules to ensure adequate coverage during peak hours and special promotions.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Sales Associate
Sherwin-Williams Paint Store
01.2017 - 10.2020
- Assisted customers in selecting appropriate paint products based on project needs
- Maintained organized displays and inventory of paint supplies
- Processed sales transactions accurately using POS system
- Provided product knowledge to enhance customer satisfaction
- Ensured compliance with safety standards during product handling
- Collaborated with team members to achieve store sales goals
- Resolved customer inquiries and complaints effectively
Education
High School Diploma -
Apalachee High School
Bethlehem, GASkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Training and mentoring
- Team leadership
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Store Manager
Sherwin-Williams Paint Store
05.2024 - Current
Assistant Store Manager
Sherwin-Williams Paint Store
10.2020 - 05.2024
Sales Associate
Sherwin-Williams Paint Store
01.2017 - 10.2020
High School Diploma -
Apalachee High School