Abhinav Reddy Pullikallu
Cumming
Summary
Seasoned Senior ServiceNow Developer with 10+ years of experience in developing, maintaining, and extending stable production, development, and testing middleware infrastructure. Specialized in customizing ITSM, ITOM, ITBM, CMDB, Event Management, and Virtual Agent. Proficient in aligning IT services with business objectives through SPM, APM, and ITIL processes. Demonstrated success in optimizing workflows, scripting (JavaScript, REST, SOAP), and improving user experience through Service Portal and Virtual Agent developments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Software Development Engineer
Accenture/ServiceNow
04.2023 - Current
- Developed and delivered customized portal web pages in ServiceNow using Bootstrap and AngularJS frameworks
- Designed and developed Home Pages, Service Catalog orders, Knowledge base, service tickets, and schedules for issue resolution
- Created multiple pages with complex data and developed custom widgets containing complex structures
- Planned and coordinated Implementation executions with Technical/Business validations post-releases
- Created notifications based on user requirements and configured inbound email actions for incidents or requests
- Performed data fix scripts for data corruption issues and conducted Root Cause Analysis
- Utilized Java Scripting for automating business processes and customizing Help Desk and other modules
- Developed custom workflows and scripts to automate processes and enhance usability
- Integrated LDAP/Active Directory for secure access control
Senior ServiceNow Developer
Integrity Marketing Group
04.2022 - 04.2023
- Customized workflows and HRSD solutions, improving HR process efficiency
- Implemented Event Management dashboards to monitor and respond to IT events
- Developed REST APIs to facilitate third-party integrations
ServiceNow Developer
Fidelity Investments
07.2019 - 12.2021
- Designed Service Portals and Virtual Agent dialog flows, enhancing user interactions
- Deployed CMDB solutions, ensuring accurate infrastructure mapping
ServiceNow Developer and Administrator
Ernst and Young
11.2016 - 06.2019
- Designed and implemented Service Portals, widgets, and CMDB solutions
- Managed ITIL processes, including Incident, Problem, and Change Management
- Performed system upgrades and ensured platform stability
ServiceNow Developer/Admin
Wipro
07.2014 - 10.2016
- Administered and maintained ServiceNow instances, ensuring platform reliability
- Configured ITBM modules, including APM and PPM, to meet business requirements
- Conducted platform upgrades, patches, and data quality checks
Education
Master’s - Computer Science
Southern Arkansas University
Bachelor’s - ECE
JNTU University
Skills
- ServiceNow
- SDLC
- ITSM
- ITOM
- ITBM
- SPM
- CMDB
- Discovery
- Event Management
- JavaScript
- Jelly
- SQL
- HTML
- CSS
- AngularJS
Certification
- PMP
- Certified System Administrator
- Certified Application Developer
- APM
- BCM
Timeline
Senior Software Development Engineer
Accenture/ServiceNow
04.2023 - Current
Senior ServiceNow Developer
Integrity Marketing Group
04.2022 - 04.2023
ServiceNow Developer
Fidelity Investments
07.2019 - 12.2021
ServiceNow Developer and Administrator
Ernst and Young
11.2016 - 06.2019
ServiceNow Developer/Admin
Wipro
07.2014 - 10.2016
Bachelor’s - ECE
JNTU University
Master’s - Computer Science
Southern Arkansas University
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