Abiel Kesete
Atlanta
Summary
Accomplished professional with expertise in business analysis and project management, previously at XYZ Corp. Spearheaded IT change management initiatives, enhancing systems architecture by 30%. Known for strategic thinking and effective communication, driving successful outcomes. Proficient in aligning technology solutions with business goals, ensuring seamless integration and operational excellence.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Service Advisor
Mercedes Benz U.S. International
Alpharetta, GA
11.2025 - Current
- Serve as primary point of contact for customers regarding vehicle service and maintenance
- Explain repair recommendations, pricing breakdowns, and service timelines clearly and professionally
- Build strong customer relationships by providing transparent communication and follow-up
- Review invoices and ensure customers understand labor, parts, and warranty coverage
- Consistently deliver high-level customer satisfaction in a fast-paced dealership environment
Manager
Rue 21
Atlanta, GA
03.2022 - 12.2024
- Oversaw daily store operations, ensuring adherence to company policies and procedures.
- Trained and mentored team members on customer service best practices and sales techniques.
- Developed and implemented effective merchandising strategies to enhance product visibility.
- Monitored inventory levels, coordinating restocks to optimize sales opportunities.
Education
Associate of Science - Cybersecurity
Gwinnett Technical College
Lawrenceville, GA05-2027
Skills
- Business analysis
- Project management
- Systems architecture analysis
- IT change management
Certification
- cybersecuirty degree , [cisco - [august 2027
Languages
Tigrinya
English
Interests
Passionate about traveling and exploring different cultures around the world I enjoy experiencing new environments and learning how diverse communities live and connect Italy, Dubai, and Amsterdam were especially memorable destinations due to their unique culture, architecture, and welcoming atmosphere
Timeline
Service Advisor
Mercedes Benz U.S. International
11.2025 - Current
Manager
Rue 21
03.2022 - 12.2024
Associate of Science - Cybersecurity
Gwinnett Technical College