Abigael Hervey
Atlanta
Summary
Dynamic professional with a strong background in beverage management and customer service. Skilled in developing engaging beverage menus and leading staff training to elevate operational efficiency. Committed to creating memorable customer experiences through innovative beverage offerings.
Overview
5
5
years of professional experience
Work History
Beverage Manager
Fifth Group Restaurants
Atlanta
12.2023 - Current
- Developed and implemented seasonal beverage menus to enhance customer experience.
- Maintained inventory of all wine, beer, spirits, and non-alcoholic beverages weekly and monthly.
- Led beverage staff development through informational sessions, tastings, and new product updates.
- Analyzed financial reports regularly to determine profitability of menu items.
- Ensured high levels of customer satisfaction by optimizing beverage program operations.
Assistant Manager
Oliva Restaurant Group
Atlanta
02.2023 - 12.2023
- Coordinated scheduling and staffing to meet operational needs.
- Resolved customer inquiries and complaints, advocating for a positive customer experience.
- Optimized budget management for controllable expenses, addressing needs of restaurant.
Server & Bartender
Fifth Group Restaurants
Atlanta
07.2021 - 02.2023
- Assisted in training new servers on menu knowledge and service standards.
- Upsold menu items to enhance guest satisfaction and experience.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Education
Bachelor of Arts - Political Science
Indiana University
IN05-2021
Skills
- Financial analysis
- Customer service experience
- Liquor, beer, and wine knowledge
- Operational efficiency
- Inventory management
- Menu development
- Customer relationship management
Timeline
Beverage Manager
Fifth Group Restaurants
12.2023 - Current
Assistant Manager
Oliva Restaurant Group
02.2023 - 12.2023
Server & Bartender
Fifth Group Restaurants
07.2021 - 02.2023
Bachelor of Arts - Political Science
Indiana University