Abigail Batchelor
Appling
Summary
Reliable Housekeeper with background in maintaining cleanliness and orderliness of hotel rooms, corridors, and service areas. Skilled in laundry operations, bed making, and replenishing supplies with emphasis on adherence to high standards of hospitality. Enhanced guest satisfaction through prompt response to requests and effective problem-solving. Possess strong organizational skills, ability to multitask and work well within team-focused environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Lowe's Home Improvement
Evans
01.2022 - 03.2025
- Addressed inquiries, resolved customer issues, and managed customer relations.
- Suggested product solutions based on individual customer needs.
- Updated databases with new and modified customer data.
- Addressed customer questions and concerns regarding products and services.
- Followed-up with customers after purchase to ensure satisfaction.
- Answered phone calls from customers promptly and courteously.
Housekeeper
Southeastern Baptist Theological Seminary
Wake Forest
08.2021 - 12.2021
- Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
- Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
- Cleaned building floors by sweeping, mopping and scrubbing.
- Observed proper use of chemicals when cleaning various surfaces.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Sorted and counted linens and organized in storage areas.
- Assisted in laundry services including washing, drying, and folding linens.
- Inspected guest rooms after cleaning to ensure they were presentable.
Customer Service Associate
Lowe's Home Improvement
03.2020 - 05.2021
- Helped customers with their orders and engaged in good, cordial communication
- Greeted customers and responded to their questions about the store and its products
- Maintained knowledge of current pricing, promotions, rules, exchanges, and security procedures
- Promoted new specials and employed suggestive up-selling for concessions
- Maintained organization of inventory by checking stock to determine supply levels
Housekeeper (Summer Staff)
Ridgecrest Conference Center
05.2019 - 08.2019
- Serviced guest rooms, which included making beds, removing trash, and replenishing towels and amenities, such as shampoo, conditioner, soap, coffee, tea, coffee filters, coffee cups, and lotion
- This may also include servicing special needs that guests may have, such as extra pillows, blankets, and/or a cot
Housekeeper (Summer Staff)
Ridgecrest Conference Center
05.2018 - 08.2018
- Investigated complaints regarding housekeeping services, supplies and implemented corrective measures
- Provided and assured consumers with high-quality service at all times
- Arranged and managed the household, kept it up, and supplied clean clothes and a place to stay
- Replenished necessities including drinking glasses, bed sheets, stationery, and bathroom supplies
Education
M.A. - Intercultural Studies
Southeastern Baptist Theological Seminary
12.2021
B.S. - General Studies
Toccoa Falls College
GA12.2019
Skills
- Time Management
- Team collaboration
- Communication skills
- Attention to detail
- Quality assurance
- Customer service
Certification
Forklift Certified (Lowe's)
References
Available upon Request
Languages
English, Advanced
Core Proficiencies
- Strong executive presence and relationship management abilities, including the capacity to communicate with and influence peers and partners.
- Efficient in leading customer service and relations matters.
- Ability to multi-task and work both in a team and independently.
- Extremely productive in a high volume, high stress, environment.
- Able to support and manage projects and familiar with the methods and techniques of management.
- Experienced in handling administrative duties and supporting sales, production, IT, and accounts team.
- Thorough knowledge of administrative activities and policies and ability to identify and solve problems related to processes and policies.
Timeline
Customer Service Associate
Lowe's Home Improvement
01.2022 - 03.2025
Housekeeper
Southeastern Baptist Theological Seminary
08.2021 - 12.2021
Customer Service Associate
Lowe's Home Improvement
03.2020 - 05.2021
Housekeeper (Summer Staff)
Ridgecrest Conference Center
05.2019 - 08.2019
Housekeeper (Summer Staff)
Ridgecrest Conference Center
05.2018 - 08.2018
M.A. - Intercultural Studies
Southeastern Baptist Theological Seminary
B.S. - General Studies
Toccoa Falls College