Abigail Harder
Conyers
Summary
Over 5 years of experience in childcare and customer service. Proven to effectively communicate with diverse populations, handle sensitive situations, and provide high-quality service in fast-paced environments. Possessing excellent interpersonal and communication skills, combined with a passion for helping others and a commitment to providing superior patient care. Eager to grow; expand knowledge and experience within a forward-thinking company that values innovation as well as personal development.
Overview
3
3
years of professional experience
Work History
Client Service Rep
Vernon Woods Animal Hospital
Atlanta
01.2023 - Current
- Provide exceptional customer service to patients by handling inquiries, concerns, and complaints effectively.
- Coordinate between patients and veterinary staff to ensure seamless communication and efficient service delivery.
- Developed a standardized follow-up protocol that improved customer satisfaction scores by 15%.
- Managed client accounts by providing accurate data entry services.
- Resolved customer inquiries and complaints via phone, email, or other communication channels.
Teacher
Childcare Network
Conyers
01.2022 - 04.2024
- Created an engaging, student-centered classroom environment
- Actively monitored student progress and adjusted instruction accordingly
- Modified instruction based on each student’s individual learning needs to ensure their success
- Developed and implemented innovative lesson plans that encouraged student exploration and development of critical thinking skills
Education
ECE - Early Childhood Care and Education
Cox Campus
Skills
- Patient-centered service approach
- Ability to manage challenging situations with professionalism
- Strong problem-solving abilities
- Detail-oriented and highly organized
- Creativity
- Adaptability
- Team collaboration
References
References available upon request.
Timeline
Client Service Rep
Vernon Woods Animal Hospital
01.2023 - Current
Teacher
Childcare Network
01.2022 - 04.2024
ECE - Early Childhood Care and Education
Cox Campus
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