Abigail Ledan-Suarez
Cumming
Summary
With over a decade of experience in data entry and customer service, my skills in accurately managing financial data and providing exceptional client support have been finely honed. Proficient in various data management software, I consistently ensure data integrity and confidentiality. Strong organizational abilities and attention to detail enable me to meet strict deadlines while maintaining high-quality standards. Experienced in handling high-volume customer interactions and resolving complex issues promptly, committed to enhancing team collaboration and achieving consistent results. Recognized for adaptability in dynamic environments and proficiency in addressing customer concerns. Seeking a role that leverages expertise in data management and customer service excellence.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Customer Service Representative
US Bank
09.2022 - 02.2025
- Provide wealth management services, assisting clients with loans, CDs, and IRA accounts.
- Answer inbound calls, chats, and emails, ensuring prompt and professional customer support.
- Deliver remote assistance for customers experiencing technical difficulties related to digital banking services.
- Guide clients through software installations, hardware configurations, and network troubleshooting.
- Effectively manage high-stress situations, resolving disputes while maintaining professionalism.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
Housing Specialist
Nan McKay & Associates
04.2021 - 01.2025
- Conducted weekly interviews with HCV program participants to assess and address their housing needs.
- Managed a caseload of call center cases, ensuring timely and effective resolution of participant issues.
- Completed rent determinations and generated Housing Assistance Payment (HAP) contracts in accordance with program guidelines.
- Managed a caseload of call center cases, ensuring timely and effective resolution of participant issues.
- Onboard new property owners into the HCV program, guiding them through the approval process and ensuring compliance with program requirements
- Reviewed and approved tenant applications for rental assistance, ensuring all eligibility criteria were met.
Legal Assistant
Foy & Associates
01.2017 - 01.2021
- Scheduled and confirmed appointments.
- Followed data entry protocols, rules and regulations.
- Utilized techniques for increasing data entry speed.
- Managed general clerical needs such as opening and closing files, scanning sheets and faxing documents.
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Handled escalated calls, successfully deescalating situations while finding solutions to meet client expectations.
- Built rapport with clients through active listening, empathy, and understanding of their individual needs.
- Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
Education
DIPOLMA -
Alpharetta High School
ALPHARETTA, GABachelor of Science - Business Communications
Grand Canyon University
Phoenix, AZ11.2013
Skills
- Exceptional Customer Support
- Quality Assessment
- Detail-Oriented Data Management
- Technical Issue Resolution
- Computer Proficiency
- Multitasking
- Time Management
- Data Entry and Management
- Microsoft Office Suite (Word, Excel, Outlook)
- Knowledge of HUD Regulations
- Financial Data Analysis
- Banking Software Proficiency
- Regulatory Compliance
- Data Integrity and Confidentiality
- Process Improvement
- Organizational Skills
- Team Collaboration
Certification
- Microsoft Office Specialist (MOS) Certification
- QuickBooks Certification - Intuit QuickBooks.
- HCV HOTMA Housing Specialist Certified
- Notary Public - Ga Secretary of State or other designated state authority.
Timeline
Senior Customer Service Representative
US Bank
09.2022 - 02.2025
Housing Specialist
Nan McKay & Associates
04.2021 - 01.2025
Legal Assistant
Foy & Associates
01.2017 - 01.2021
DIPOLMA -
Alpharetta High School
Bachelor of Science - Business Communications
Grand Canyon University
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