Abigail Murphy
Sylvester
Summary
Compassionate Professional with background in Animal Control. Experience includes handling and relocating animals, investigating cases of neglect or abuse, and educating public on proper pet care. Strengths lie in understanding animal behavior, being able to remain calm in stressful situations and having strong communication skills. Have made significant contributions to community safety and animal welfare through effective enforcement of local laws related to domestic animals. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Animal Control Officer
Cordele Police Department
Cordele
05.2024 - Current
- Responded to animal-related calls from the public and local agencies.
- Assisted in capturing and transporting stray or injured animals safely.
- Educated the public on responsible pet ownership and local ordinances.
- Documented incidents and maintained accurate records of animal control activities.
- Collaborated with veterinary services for animal care and treatment needs.
- Issued citations for violations of municipal ordinances relating to animal control.
- Provided safe transport of animals to shelters or veterinary facilities for medical treatment.
- Documented all activities in computerized records management system.
- Responded to animal control related calls and complaints from the public.
- Assisted in the capture of stray animals using humane trapping techniques.
- Worked closely with local veterinarians to ensure proper care for impounded animals.
- Enforced licensing requirements for pets within city limits.
- Attended court hearings regarding alleged violations of animal control laws.
- Investigated reports of animal abuse and issued citations and warnings.
- Maintained detailed reports on captured animals, including species, breed, color, sex and age.
- Educated pet owners on responsible pet ownership practices such as spay and neuter programs and proper vaccination protocols.
- Performed euthanasia when necessary according to established guidelines.
- Conducted investigations of suspected animal cruelty cases, interviewed witnesses, and collected evidence.
- Facilitated adoptions at local shelters or other rescue organizations.
- Answered public inquiries, regarding animal control operations.
- Maintained files of impoundments and dispositions of animals.
Animal Control Officer
Crisp County Sheriffs Office
Cordele
05.2023 - 05.2024
- Responded to animal-related calls from the public and local agencies.
- Assisted in capturing and transporting stray or injured animals safely.
- Educated the public on responsible pet ownership and local ordinances.
- Documented incidents and maintained accurate records of animal control activities.
- Collaborated with veterinary services for animal care and treatment needs.
- Monitored local wildlife populations for health and safety concerns.
- Participated in community outreach programs to promote animal welfare initiatives.
- Issued citations for violations of municipal ordinances relating to animal control.
- Provided safe transport of animals to shelters or veterinary facilities for medical treatment.
- Documented all activities in computerized records management system.
- Responded to animal control related calls and complaints from the public.
- Assisted in the capture of stray animals using humane trapping techniques.
- Worked closely with local veterinarians to ensure proper care for impounded animals.
911 Public Safety Telecommunicator
Crisp County Sherrifs Office
Cordele
05.2022 - 05.2023
- Operated multi-line phone systems to receive emergency calls.
- Assessed caller needs and prioritized responses for public safety.
- Relayed critical information to police, fire, and medical teams.
- Maintained accurate logs of all communications during shifts.
- Utilized computer-aided dispatch software for efficient resource allocation.
- Provided crisis intervention support to distressed callers.
- Collaborated with team members to ensure effective communication flow.
- Followed established protocols for emergency response procedures.
- Coordinated communication among multiple agencies during large scale incidents or disasters requiring a unified command structure.
- Entered data into computer aided dispatch system for police, fire and ambulance services.
- Managed multiple phone lines while ensuring that all incoming calls were answered promptly and professionally.
- Notified proper authorities in response to hazardous material spills or other environmental emergencies.
- Assisted with training new employees on department policies and procedures related to emergency communications operations.
- Worked closely with supervisors and managers to ensure efficient operations within the communications center.
- Initiated contact with medical facilities regarding patient transport status or requests for additional resources when needed.
- Ensured that necessary equipment was available and operational at all times through regular testing and maintenance activities.
- Monitored radio communications between field units and dispatchers.
- Maintained records of all calls received including time of call, type of incident reported, location of incident.
- Served as a liaison between the public safety agency and other government entities such as utility companies or road departments.
Airport Customer Service Agent
Avis Budget Group
Augusta
05.2021 - 05.2022
- Assisted passengers with check-in and boarding processes efficiently.
- Handled passenger inquiries and resolved issues promptly.
- Coordinated baggage handling to ensure timely delivery.
- Maintained accurate flight information updates for travelers.
- Collaborated with team members to enhance customer experience.
- Monitored security protocols to ensure passenger safety.
- Provided support during emergency situations following procedures.
- Provided customer service to travelers in the form of answering questions, resolving complaints, and providing directions.
- Greeted passengers upon arrival and departure, providing ticketing assistance and general information.
Education
High School Diploma -
Worth County High School
Worth County, Ga05-2019
Some College (No Degree) - Natural Wildlife Management
Abraham Baldwin Agricultural College
Tifton, GACertification
- CPR Certification
Timeline
Animal Control Officer
Cordele Police Department
05.2024 - Current
Animal Control Officer
Crisp County Sheriffs Office
05.2023 - 05.2024
911 Public Safety Telecommunicator
Crisp County Sherrifs Office
05.2022 - 05.2023
Airport Customer Service Agent
Avis Budget Group
05.2021 - 05.2022
High School Diploma -
Worth County High School
Some College (No Degree) - Natural Wildlife Management
Abraham Baldwin Agricultural College
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