Abigail Ramirez
Savannah,GA
Summary
Experienced with comprehensive client assessments, ensuring personalized care plans are in place. Utilizes strong communication and coordination skills to effectively manage client services. Track record of fostering positive client relationships and achieving measurable improvements in client well-being.
Overview
9
9
years of professional experience
Work History
Case Manager
SAFE Shelter
07.2024 - Current
- Developed individualized service plans to address client needs and enhance outcomes.
- Coordinated multidisciplinary team meetings to discuss case progress and strategies.
- Manage a caseload of 10 to 15 clients.
- Present and educate on domestic violence relationships, and the lines between healthy, unhealthy, and abusive relationships.
Ophthalmic Assistant
Georgia Eye Institute
05.2023 - 07.2024
- Assisted ophthalmologists in performing diagnostic tests and procedures.
- Collaborated with clinical staff to streamline workflow processes.
- Conducted preliminary eye examinations, measuring visual acuity and intraocular pressure.
Substance Abuse Counselor
Recovery Place Inc.
05.2021 - 05.2023
- Provided education, counseling, and treatment planning on the addiction disease using best evidence practices and modalities.
- Created and maintained a schedule managing a caseload of 15 to 20 clients.
- Conducted individual and group counseling sessions to promote healthy coping strategies.
Medical Assistant
Harmonie Medical Dermatology
05.2018 - 06.2019
- Greeted 20-40 patients and prepared them for examinations.
- Assisted providers in appointments, record information, set up procedures, charting, and patient care.
- Provided exceptional patient service in the clinic and front office.
- Assisted in all opening and closing procedures of the clinic.
Pharmacy Technician/ Cashier
Walmart Pharmacy
06.2016 - 05.2018
- Properly filled and dispensed an average of 500 prescriptions per day with pharmacy staff
- Effectively prioritized tasks and organized workflow of patient efficiency
- Resolved non-routine issues like third-party billing, computer system and customer service issues
- Provided customer service through checking out patients at register and going above and beyond the necessary
Education
Master of Social Work - Social Work
Savannah State University
Savannah, GA05.2022
Bachelors of Social Work - Social Work
Augusta University
Augusta, GA05.2019
Skills
- Adaptability
- Bilingual (English/Spanish)
- Team Collaboration
- Multitasking
- Attentiveness
- Conflict Resolution
- Empathy
- Case management
Languages
Spanish
Native or Bilingual
Timeline
Case Manager
SAFE Shelter
07.2024 - Current
Ophthalmic Assistant
Georgia Eye Institute
05.2023 - 07.2024
Substance Abuse Counselor
Recovery Place Inc.
05.2021 - 05.2023
Medical Assistant
Harmonie Medical Dermatology
05.2018 - 06.2019
Pharmacy Technician/ Cashier
Walmart Pharmacy
06.2016 - 05.2018
Master of Social Work - Social Work
Savannah State University
Bachelors of Social Work - Social Work
Augusta University