Abigail Ramsey
Commercial Insurance Agent
Marietta,GA
Summary
Dynamic Commercial Insurance Agent with a proven track record at ABEST Agencies Inc., excelling in customer service and relationship building. Demonstrated adaptability and problem-solving skills, enhancing client satisfaction through tailored insurance solutions. Successfully expanded clientele through strategic partnerships, showcasing strong teamwork and effective communication abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
12
12
years of professional experience
Work History
Commercial Insurance Agent
ABEST Agencies Inc.
Marietta, Georgia
01.2024 - Current
- Provide advice and answer queries.
- Increase client satisfaction by providing personalized commercial insurance solutions tailored to their specific needs.
- Strengthen client relationships with timely follow-up and excellent customer service, leading to increased retention rates.
- Maintain a high level of professionalism and ethics, adhering to all applicable regulations and industry standards.
- Expand agency's clientele base through successful referral programs and strategic partnerships with local businesses.
- Review, shop, and process renewals.
- Offer detailed information about products and binding coverage.
- Collect premiums on or before effective date of coverage.
- Conduct annual reviews of existing policies to update information.
- Identify and solicit sales prospects in agency databases.
Impound Vehicle Processor
Falcon Towing 1 LLC Dba Big Tow Wrecker Service
Marietta, GA
10.2022 - 12.2023
- Reduced processing time for incoming vehicles by streamlining inventory management systems.
- Implemented innovative solutions for better tracking of inventory levels which led to faster identification of misplaced vehicles.
- Contributed to company growth by continually seeking ways to improve efficiency and effectiveness in the vehicle processor role.
- Demonstrated adaptability and flexibility, adjusting quickly to changes in processes, client requirements, or incoming vehicle volumes.
- Enhanced vehicle processing efficiency by implementing systematic inspection procedures.
- Processed required paperwork to expedite handling of shipped and received goods.
Commercial Insurance Agent
ABEST Agencies Inc.
Marietta, GA
04.2020 - 10.2022
- Provided advice, answered queries and escalated complaints to management.
- Increased client satisfaction by providing personalized commercial insurance solutions tailored to their specific needs.
- Strengthened client relationships with timely follow-up and excellent customer service, leading to increased retention rates.
- Maintained a high level of professionalism and ethics, adhering to all applicable regulations and industry standards.
- Developed new business opportunities for the agency through targeted prospecting and networking activities.
- Expanded agency's clientele base through successful referral programs and strategic partnerships with local businesses.
- Demonstrated exceptional problem-solving skills while handling challenging negotiation situations with carriers or clients.
- Reduced errors in policy documentation by meticulously reviewing contracts before submission to underwriting teams.
- Reviewed, shopped and processed renewals.
- Offered detailed information about products and binding coverage.
- Educated clients on insurance policies and procedures.
Retail Merchandiser
Crossmark
Marietta, GA
05.2019 - 04.2020
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Arranged consistent shelves, bins, and racks at 6 locations by following established planograms.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Developed relationships with key store personnel to support proper product placement and visibility.
- Streamlined inventory management with accurate tracking and timely reordering of products.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Boosted customer satisfaction by creating visually appealing and strategically organized merchandise displays.
- Improved overall store aesthetics by consistently maintaining clean, well-organized merchandise displays.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
- Transported merchandise pallets to move in warehouse.
- Kept work areas neat, clean and free from debris.
- Stocked designated items on shelves, end caps and displays.
- Stocked shelves to match planogram images and instructions.
- Moved merchandise using pallet jacks and hand trucks.
- Planned and scheduled projects and directly performed installations.
- Prepared and checked outbound shipments for accuracy.
- Maintained store assets with effective loss prevention strategies.
Cashier Floor Supervisor
Ace Hardware
Alpharetta, Georgia
01.2016 - 10.2018
- Maintained a clean, organized, and well-stocked checkout area for optimal customer experience.
- Evaluated cashier performance regularly through reviews, identifying areas for improvement or further training required.
- Increased employee retention by providing ongoing training and support to cashier staff.
- Ensured accurate pricing by regularly updating price tags on shelves as per store policies.
- Conducted daily audits of registers to ensure accuracy in financial reporting and minimize losses from discrepancies or thefts incidents.
- Contributed to sales growth by upselling products or informing customers about current promotions or discounts available.
- Addressed customer complaints effectively, promoting positive resolutions in a timely manner.
- Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
- Built positive relationships with customers to increase repeat business.
- Assisted customers in need to promote pleasant shopping experiences and encourage return business.
- Monitored areas for security issues and safety hazards.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
Cashier/Store Associate
CVS Pharmacy
Marietta, GA
08.2013 - 12.2015
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Addressed customer needs and made product recommendations to increase sales.
- Restocked and organized merchandise in front lanes.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Answered questions about store policies and addressed customer concerns.
- Stocked, tagged and displayed merchandise as required.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Fostered positive customer relations by resolving complaints and inquiries promptly.
- Enhanced shopping experience, provided product information and location assistance.
- Improved efficiency, organized checkout area for optimal workflow.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
Education
High School Diploma -
Pope High School
Marietta, United States 05.2001 -
Skills
Teamwork
Customer follow-up
Teamwork and collaboration
Customer service
Customer engagement
Time management
Problem-solving abilities
Data entry
Insurance policy sales
Adaptability and flexibility
Timeline
Commercial Insurance Agent
ABEST Agencies Inc.
01.2024 - Current
Impound Vehicle Processor
Falcon Towing 1 LLC Dba Big Tow Wrecker Service
10.2022 - 12.2023
Commercial Insurance Agent
ABEST Agencies Inc.
04.2020 - 10.2022
Retail Merchandiser
Crossmark
05.2019 - 04.2020
Cashier Floor Supervisor
Ace Hardware
01.2016 - 10.2018
Cashier/Store Associate
CVS Pharmacy
08.2013 - 12.2015
High School Diploma -
Pope High School
05.2001 -
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