Overview
Work History
Education
Skills
Timeline
Generic

ABIGAIL TREVIZO

Hoschton

Overview

6
6
years of professional experience

Work History

Pet Caretaker

Rover
12.2021 - Current
  • Accountable to care for pets and ensuring a safe environment
  • Amplifying client satisfaction by offering personalized attention to each pet, ensuring their individual needs were met
  • Stopping by for drop ins to walk, feed, and clean the pets and anything out of order in the house
  • Administrate medication as needed, following owner's instructions and guidelines

Phonebanker

APIPA
10.2024 - 12.2024
  • Maintaining high call quality standards with clear communication and active listening skills for caller's experiences
  • Conducted calls to inform and gather information regarding political concerns
  • Managed high-volume calls, ensuring timely assistance to callers.

Technical Support Representative

Pearson
07.2023 - 01.2024
  • Provided remote assistance to households, ensuring satisfactory resolution for log ins
  • Developed comprehensive troubleshooting guides for their devices
  • Managed high volume of inbound calls, effectively prioritizing the task for the caller
  • Utilized computer programs and databases to create and maintain documentation of issues/records


Customer Service Representative

Winston Benefits
03.2023 - 06.2023
  • Enhanced employee satisfaction by efficiently informing and managing benefits programs
  • Resolved customer complaints with empathy resulting in increased loyalty
  • Updated account information to maintain customer records
  • Assisted customers in navigating company website and choosing benefits, improving overall user experience

Food Delivery

Doordash
11.2020 - 02.2023
  • Deliver food orders to businesses and residential homes in a timely manner to ensure food quality is high
  • Provided quality customer service through positive and professional interaction with customers in person or by phone
  • Listened to, responded to and/or reported any customer service complaints

Phonebanker

New Nations Strategies
08.2022 - 11.2022
  • Maintaining high call quality standards with clear communication and active listening skills for client experiences
  • Conducted calls to inform and gather information regarding political concerns
  • Accountable to listen and report concerns of people

Phonebanker and Canvasser

Poder Latin X
10.2020 - 03.2021
  • Worked as a team member to register people to vote
  • Increased voter registration rates by effectively communicating the importance of civic participation during door to door canvassing
  • Answering and making phone calls to inform people and answer any questions or concerns

Student Hairdresser

Aveda
01.2019 - 08.2020
  • Selling products and encouraging clients to buy products that best suites their interest
  • 1-year experience working with clients and providing them the best experience
  • Communicating and building relationships with clients

Education

Aveda Institute Cosmetology School
Atlanta, Ga
08.2020

Skills

  • Active Listening
  • Customer Satisfaction
  • Multitasking
  • Communication
  • Flexibility
  • Data Collection
  • Technical Documentation
  • Organization Skill
  • Call Documentation
  • Effective Learner

Timeline

Phonebanker

APIPA
10.2024 - 12.2024

Technical Support Representative

Pearson
07.2023 - 01.2024

Customer Service Representative

Winston Benefits
03.2023 - 06.2023

Phonebanker

New Nations Strategies
08.2022 - 11.2022

Pet Caretaker

Rover
12.2021 - Current

Food Delivery

Doordash
11.2020 - 02.2023

Phonebanker and Canvasser

Poder Latin X
10.2020 - 03.2021

Student Hairdresser

Aveda
01.2019 - 08.2020

Aveda Institute Cosmetology School

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ABIGAIL TREVIZO