Abiodun Fasola
Smyrna
Summary
Detail-oriented IT Technician with expertise in hardware installation, software configuration, and network troubleshooting. Proven ability to manage IT assets and provide exceptional technical support to enhance operational efficiency.
Results-driven IT Technician specializing in troubleshooting complex software and hardware issues. Demonstrated success in supporting network connectivity and maintaining accurate service records, contributing to high customer satisfaction ratings.
Versatile IT Technician with strong skills in asset management and technical support. Experienced in diagnosing network connectivity issues and collaborating with teams to resolve IT challenges efficiently.
Capable professional experienced in helping users correct problems with computer systems, mobile devices, and peripheral equipment. Knowledgeable about usability and security concerns. Comfortable working alone to successfully investigate and troubleshoot problems.
Ambitious IT Technician consistently exceeds client expectations by proactively tracking and resolving faults and complaints. Accurately triages and delegates all incoming tickets. Confirms either personal resolution or correct assignment of each and every customer issue.
Tireless IT Technician committed to supporting customer satisfaction with response times, resolution acceptance and communication. Amiable provider of invaluable services needed to keep businesses up and running. Versed in replacing and repairing damaged hardware and upgrading and installing anti-virus software.
Highly skilled IT Technician with robust background in troubleshooting, software and hardware installation, and network support. Display strong abilities in problem-solving, customer service, and technical communication. Proven track record of enhancing system performance and reducing downtime across various work settings. Known for adapting quickly to new technologies and mastering innovative tools.
Resourceful IT Technician known for productive and efficient task completion. Skilled in network troubleshooting, hardware configuration, and software installation. Excel at problem-solving, time management, and communication, ensuring smooth operation of IT systems and positive end-user support experiences.
Overview
6
6
years of professional experience
2009
2009
years of post-secondary education
Work History
IT Technician
Urjanet
Atlanta
08.2024 - 11.2025
- Installed and configured hardware components for client systems.
- Assisted in troubleshooting software and hardware issues for end-users.
- Maintained accurate records of service requests and resolutions.
- Supported network connectivity and monitored performance issues.
- Troubleshot system issues related to network connectivity, software installation and configuration, printing.
- Installed and configured hardware, software, systems, networks, printers, and scanners.
- Provided technical support to users via telephone or remote access.
- Managed inventory of IT assets such as laptops, desktops, servers and peripherals.
- Performed troubleshooting on networking and connectivity issues to restore connections and network access.
- Configured routers, switches and wireless access points for LANs and WANs.
- Conducted routine maintenance on servers and systems, keeping networks fully operational during peak periods.
- Diagnosed hardware failures using diagnostic tools such as PC Doctor or Windows Event Viewer.
- Notified internal and external customers of impending changes and agreed outages to prevent unexpected service disruptions.
- Monitored ongoing service requests to verify timely and satisfactory completion, supporting exceptional satisfaction ratings.
- Performed internal vulnerability scans to harden owned systems against intrusion and malicious activity.
- Referred major hardware or software problems or defective products to vendors or technicians for service.
IT Technician
Zylitix Solutions LLP
Florida
03.2023 - 06.2024
- Installed and configured hardware components for client systems.
- Assisted in troubleshooting software and hardware issues for end-users.
- Maintained accurate records of service requests and resolutions.
- Supported network connectivity and monitored performance issues.
- Provided technical support via phone, email, and in-person interactions.
- Updated and maintained documentation for IT processes and procedures.
- Collaborated with team members to resolve complex IT challenges.
- Troubleshot system issues related to network connectivity, software installation and configuration, printing.
- Installed and configured hardware, software, systems, networks, printers, and scanners.
- Managed inventory of IT assets such as laptops, desktops, servers and peripherals.
- Performed troubleshooting on networking and connectivity issues to restore connections and network access.
IT Technician
Agile Infoways LLC
Dallas
01.2021 - 12.2022
- Installed and configured hardware components for client systems.
- Assisted in troubleshooting software and hardware issues for end-users.
- Maintained accurate records of service requests and resolutions.
- Supported network connectivity and monitored performance issues.
- Provided technical support via phone, email, and in-person interactions.
- Collaborated with team members to resolve complex IT challenges.
- Updated and maintained documentation for IT processes and procedures.
- Troubleshot system issues related to network connectivity, software installation and configuration, printing.
- Installed and configured hardware, software, systems, networks, printers, and scanners.
- Managed inventory of IT assets such as laptops, desktops, servers and peripherals.
- Performed troubleshooting on networking and connectivity issues to restore connections and network access.
- Configured routers, switches and wireless access points for LANs and WANs.
- Updated software versions with patches and new installations to close security loopholes and protect users.
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
- Maintained user accounts in Active Directory and Exchange Server environments.
- Provided recommendations on hardware purchases based on customer requirements.
- Supervised and directed workers engaged in installation of data communication equipment and software.
IT Technician
Aptagon Technologies
Dallas
04.2020 - 12.2020
- Installed and configured hardware components for client systems.
- Assisted in troubleshooting software and hardware issues for end-users.
- Maintained accurate records of service requests and resolutions.
- Supported network connectivity and monitored performance issues.
- Provided technical support via phone, email, and in-person interactions.
- Collaborated with team members to resolve complex IT challenges.
- Updated and maintained documentation for IT processes and procedures.
- Troubleshot system issues related to network connectivity, software installation and configuration, printing.
- Installed and configured hardware, software, systems, networks, printers, and scanners.
- Managed inventory of IT assets such as laptops, desktops, servers and peripherals.
- Set up user profiles on local machines according to established standards.
- Configured routers, switches and wireless access points for LANs and WANs.
Education
Bachelor of Science - Computer Engineering
Osun State Polythenic
Osun, Nigeria 01.2006 - 09.2010
St Patrick Grammar Sch
Ibadan , NigeriaSkills
- Hardware installation
- Software configuration
- Network troubleshooting
- Asset management
Languages
English
Professional
Timeline
IT Technician
Urjanet
08.2024 - 11.2025
IT Technician
Zylitix Solutions LLP
03.2023 - 06.2024
IT Technician
Agile Infoways LLC
01.2021 - 12.2022
IT Technician
Aptagon Technologies
04.2020 - 12.2020
Bachelor of Science - Computer Engineering
Osun State Polythenic
01.2006 - 09.2010
St Patrick Grammar Sch