Dynamic Epic Consultant with extensive experience in workflow design and EMR systems. Proven track record in enhancing operational efficiency and user adoption through effective training and support. Strong analytical and communication skills drive successful project outcomes and foster collaboration among healthcare teams.
Overview
9
9
years of professional experience
Work History
Consultant - Epic ADT Grand Central /CADENCE
BMC Project Unite
Boston
11.2025 - 12.2025
Provided at-the-elbow support for Admissions, Transfers, and Discharges (ADT) workflows.
• Assisted nursing staff with patient status changes, room transfers, and discharge reconciliation.
• Supported order acknowledgment, release workflows, and MAR reconciliation tied to discharge.
• Troubleshot bed assignment issues and patient movement errors in Grand Central.
• Assisted providers with discharge orders and medication reconciliation processes.
• Escalated ADT workflow defects to Command Center and supported resolution tracking.
Consultant - Epic Grand Central / CADENCE
UPMC
Philadelphia
09.2025 - 10.2025
Led Ambulatory/Cadence workflow integration impacting downstream ADT workflows.
• Trained scheduling and registration staff on pre-arrival, check-in, and admission conversion processes.
• Assisted with hospital admissions tied to Cadence scheduling .
• Improved front-desk efficiency by optimizing registration-to-admission transitions.
Consultant - Epic ADT Grand Central /CADENCE
Intermountain Healthcare
Salt Lake City
07.2025 - 10.2025
Supported inpatient workflow conversion including ADT, ClinDoc, and CPOE integration.
• Assisted staff with admission navigator, transfer navigator, and discharge workflows.
• Refined patient list configurations to align with Grand Central tracking board functionality.
• Reduced admission processing delays through workflow clarification and staff re-education.
• Partnered with super users to improve end-user adoption of transfer and discharge navigators.
Consultant - Epic / Behavioral Health
Albany Med Health Systems
Albany
11.2024 - 01.2025
Assisted Providers and Nurses with their workflow issues as well as templates.
Assisted social workers with building their smart phrases as well as walking through their workflows.
Assisted Physician and Nursing staff with patient list creation.
One on one Physician support.
Consultant - Epic Inpatient/Clindoc/CPOE
Memorial Hermann Hospital
Houston
10.2024 - 11.2024
Assisted in acknowledging orders, releasing orders, utilizing doc flowsheets and MAR.
Assisted nurses with blood administration, scanning of bar codes, transferring of patients, discharge narrative, post-op, order reconciliation, and order sets.
Assisted with Admission, Transfer and discharge.
Assisted physicians in discharges, placing orders, and reconciling medications.
Supported nurses with work list manager, flowsheets, admission, transfer and, discharge navigator.
CREDENTIALED TRAINER - EPIC
Memorial Hermann Hospital
Houston
03.2024 - 05.2024
Provided classroom Training to end-users.
Provided training to Superusers and End-users in multiple roles: Wound Care Providers and Nurses, Oncology Nurses, Cardiac Rehab Nurses, PT/OT/ Speech Pathology, Ambulatory Clinic Providers and Nurses.
Created dictating exercises for use during Dragon DMO training.
Assisted PT with workflow analysis, and creation of new curriculum for Wound Care Nurses, Oncology nurses, and PT/OT/Speech Pathology.
Created PowerPoints to supplement training for all roles.
Worked closely with superusers to assist with refined workflows for greater efficiency and user adoption.
Assisted Superusers with the creation of department-standard smart Phrases.
Credentialed Trainer - Epic Inpatient/Clindoc
RWJB Hospital
Newark
10.2023 - 01.2024
Assisted with converting OP, IP, and Research Treatment plans/Therapy Plans.
Assisted with workflow training of ATE support staff.
Customizing clinics with conversion training with Epic EMR in ClinDoc, CPOE, Ambulatory, ADT, and Prelude.
Classroom training Epic Care Ambulatory to Providers, back-office support, Residents, and front desk staff.
Provided group and one on one training for physicians.
Worked with clinicians on creating patient lists, signing orders, and note writing.
Educated Physicians on effectively writing their progress notes using the Note writer and incorporating Smart Phrases.
Performed troubleshooting and escalated unresolved issues to the command centers.
Followed up on escalated issues until resolved.
Refined workflows for greater efficiency and user adoption.
Tip Sheet creation and revision.
Consultant - Ambulatory/Clindoc / Cadence
University Hospital
Cleveland
10.2023 - 10.2023
Trained Providers and clinical staff during go-live at the dental and mobile clinic.
Trained the Physician and Nurse practitioner on the mobile clinic on navigating around the hyperspace while going from shelter to camping points around the Oakland and Berkeley area.
Trained the mobile clinic team of 4 (Nurse Practitioner, Medical Assistant, Social Worker, and the front desk associate, on how to register and check in mobile patients as well as the extensive use of their workflows.
Provided At the elbow support to dental surgeons, residence and
Nurses at the dental clinic on their documentations and their workflows.
Assisted physicians on setting-up Preference List and reviewing patient charts.
Trained Physicians in the extensive use of different workflows
Consultant - Ambulatory/Clindoc / Cadence
Advent Health
Jacksonville
06.2023 - 07.2023
Created Service Now Knowledge Articles for DMO topics, along with multiple tip sheets with screenshots for publication on Epic Central.
Created courses, description, and classes, and published in Health Stream.
Created WebEx course schedule.
Created multiple communications including Pre/post class instructions, corporate flyers announcing classes.
Assisted clinicians on hyperspace flow sheet.
Educated and assisted the physicians on how to document encounters.
Assisted physicians on efficient use of the order Sets.
Escalate issues to the command center using issue ticket.
Assisted floor super users on issue resolution such as adding more activities to their navigators.
Led PLAB and 1:1 session, also providing provider training as requested.
Provided training in Dragon Medical One cloud-based dictation.
Worked with Client's Ambulatory team prior to GoLive to complete customized documentation build.
Created custom Question Records for Oncology Development.
Worked with Beacon Team to create documentation tools, including Smart Text and Flowsheets, for use by Oncologists, Research, and Tumor Registry.
Created Inbasket folder and message type for Tumor Board messages.
Therapy Plan Protocol Build.
Training/Support during go live.
Revised Therapy Plan curriculum for providers and nurses.
CONSULTANT TEAM LEAD AMBULATORY/CADENCE/PRELUDE
Huttington Hospital
Pasadena
10.2022 - 01.2023
Classroom training on Epic Ambulatory to Providers, back-office support, Residents, and front desk staff.
Trained physicians, nurses, and clinicians, including registration staff.
Scheduled end-users for one-on-one coaching of the Epic environment and their workflow.
Troubleshot technical issues to the command center.
Arranged and assisted with hospital admissions with scheduling and orders.
Lead a team of consultants to provide at the elbow support during go-live.
Acceptance and integration with effective use to Epic Care computer applications.
Facilitate end-user learning through one-on-one coaching, teaching and troubleshoot
TRAINER CLINDOC/ORDERS/BEACON (HYBRID)
Nyu Langone Hospital
Patchogue
08.2022 - 10.2022
Provided Virtual and classroom Training to end-users (HYBRID).
Assisted Principal Trainer with writing lesson plans and developing curriculum.
Provided training to physicians and nurses in the Infusion center.
Assisted in guiding proper utilization of ClinDoc, flowsheets, eMar.
Trained end users in the use of Smart sets, preference lists, Smart Phrases, and personalization.
Trained providers on how to create care plans.
Trained the nurses with documenting blood transfusions, printing patient and specimen labels and dialysis.
Virtual instruction in the use of Epic ClinDoc, including the training of super users.
Trained end users on how to create and document Therapy Plans both in the Inpatient and Outpatient setting.
Instruction provided to students included Nursing Techs, Unit Clerks, Registered Nurses, and Physicians.
PHYSICIAN SUPPORT, AMBULATORY/ORDERS/BEACON
RWJB Hospital / Rutgers Cancer Institute, Sutter H
New Brunswick
04.2022 - 07.2022
Provided Support to Providers and Nurses in the Cancer Institute Infusion Center.
Worked with Beacon Team to create documentation tools, including Smart Text and Flowsheets, for use by Oncologists, Research, and Cancer Institute.
Provided support during go-live to Nurses on how to use of their flowsheet.
Trained physicians on how to place therapy plan orders with smart sets and how to customize them.
1;1 personalization session with providers, to personalize their therapy plans, smart phrases, and macros.
Trained providers on the use of their In-basket folder and message type.
Therapy Plan Protocol Build.
Training/Support during go live.
Revised Therapy Plan curriculum for providers and nurses
TRAINER CLINDOC/ORDERS (100% REMOTE)
Sutter Health Hospital
01.2022 - 03.2022
Provided classroom Training to end-users (Remote).
Assisted Principal Trainer with writing lesson plans and developing curriculum.
Provided training to physicians and nurses in the Infusion center.
Assisted in guiding proper utilization of ClinDoc, flowsheets, eMar.
Trained end users in the use of Smart sets, preference lists, Smart Phrases, and personalization.
Trained Physicians on how to create their Smart Phrases, Smart set, Order sets, macros.
Virtual instruction in the use of Epic ClinDoc, including the training of super users.
Instruction provided to students included Nursing Techs, Unit Clerks, Registered Nurses, and Physicians
TECHNICAL DRESS REHEARSAL
Mt Sinai Hospital
New York
11.2021 - 12.2021
•Testing Workstations, Peripherals and Epic test cases applicable to the device per the Test Script.
Verify PCs are named and labelled correctly.
Network Access by logon to the device.
Verify Tap & Go login where applicable.
Verify Windows Printing from the PC.
Verify PCs are Epic Configured.
Verify Epic Login.
Execute Epic test cases pertaining to the device.
Verify Epic Printing and Print Mapping to the right printer.
Verify Credit Card Device are functional.
Execute Downtime (BCA) Device's test cases where applicable.
Dragon Mike Testing – if present, does it work in Epic.
E-Signature Testing – if present, does it work in Epic.
Scanning Testing – if present, does it work in Epic.
Midmark Device Testing – if present, does it work in Epic.
Documenting Test Case results within.
Providing detailed information on each failed workstation or device.
Working with Technicians on-site and the leads on planned TDRs
EPIC CARE AMBULATORY CONSULTANT CADENCE
Pro Health
Syosset
07.2021 - 08.2021
Provided physician and nurses support, with registration staff.
Provided physician, nurse and front desk users support training.
Trouble shot technical issues to the command center.
Arranged and assisted with hospital admissions with scheduling.
Participated in Epic Ambulatory Go-Live.
Acceptance and integration with effective use to Epic Care computer applications.
CREDENTIALED TRAINER - EPIC CLINDOC/CPOE
Catholic Health System
Buffalo
11.2020 - 01.2021
Trained Physicians in order sets, orders management, clinical documentation, how to build and modify smart phrases, and build favorite lists.
Assisted Principal Trainer with writing lesson plans and developing curriculum.
Assisted in guiding proper utilization of ClinDoc/CPOE, flowsheets, eMar.
Assisted with triage, L&D and the OR.
Smart sets, preference lists, Smart Phrases, and personalization.
Trained the nurses with arriving patient to the triage as well as the L&D.
Support and on-site instruction in the use of Epic ClinDoc.
Orders, including the successful training of super users and end users.
Assisted and encouraged end users on the use of Smart Tools.
Assisted Physicians and Nurses with various workflows in Epic.
EPIC CONSULTANT - CADENCE
Ballad Health
Knoxville
10.2020 - 11.2020
Supported implementation training and support for ambulatory staff as part of the hospital's pediatric cardiology clinic acquisition.
Provided training and support to scheduling and registration end users.
Assisted with medical chart abstraction, paper to Epic, with OnBase image uploading onsite.
Trained Physicians in order entry, order sets, orders management,clinical documentations, how to build and modify smart phrases and build favorite lists.
Assisted and encouraged end users on the use of Smart tools (Smart texts, Smart phrases, Smart Lists, etc.)
ASAP emergency support for provider, Nurse, and Admin Staffs (Front desk) Charge entry report.
Admission, discharge, and transfer process.
CREDENTIALED TRAINER EPIC CARE AMBULATORY
Catholic Health System
Buffalo
05.2020 - 08.2020
Trained Physicians in order entry, order sets, orders management, clinical documentations, how to build and modify smart phrases and build favorite lists.
Assisted Principal Trainer with writing lesson plans and developing curriculum for front desk.
Provided Classroom Training.
Assisted and encouraged end users on the use of Smart tools (Smart texts, Smart phrases, Smart Lists, etc.)
Provide classroom Training of end-users.
Provided elbow support during Go-Live.
Post-Production support.
Provided issue resolution and updates for end users.
Assisted and encouraged end users on the use of Smart Tools.
Assisted Physicians and Nurses with various workflows in Epic.
CHART ABSTRACTOR TEAM
Trinity Health
Michigan
02.2020 - 03.2020
Abstracted clinical data from existing medical records from Cerner to Epic.
Maintained an abstracting volume to meet deadlines.
Maintained 100% accuracy in abstraction including data verification, following guideline and inclusionary/exclusionary criteria.
Meds Reconciliation and Anticoagulation INR goal documentation.
Access NextGen EHR patient and encounter details.
Transfer pertinent clinical data from legacy EMR (NextGen EHR) into newly implemented EMR (Epic).
Managed and Coordinated hours worked by team.
Review and Assigned Charts for abstraction to team members
EPIC CARE AMBULATORY CONSULTANT WISDOM/MB CLINIC
Highland Hospital Alameda Health
Oakland
09.2019 - 10.2019
Trained Providers, Clinical staff during go live at the dental and mobile clinic.
Trained the Physician and Nurse practitioner on the mobile clinic navigating the hyperspace while going from shelter to camping points around the Oakland and Berkeley area.
Trained the mobile clinic team of 4 (Nurse Practitioner, Medical Assistant, Social Worker, and the front desk associate, on how to register and check in mobile patients as well as the extensive use of their workflows.
Provided At the elbow support to dental surgeons, residence, and Nurses at the dental clinic on their documentations and their workflows.
Trained physicians on setting-up Preference List and reviewing patient charts.
Trained Physicians in the extensive use of different workflows.
Created Service Now Knowledge Articles for DMO topics, along with multiple tip sheets with screen shots for publication on Epic Central.
Created course, description, and classes, and published in Health Stream.
Created WebEx course schedule.
Created multiple communications including Pre/post class instructions, corporate flyers announcing classes.
CREDENTIALED TRAINER CPOE/ORDERS
NYCHHC Bellevue Hospital
New York
06.2019 - 09.2019
Provided classroom Training to end-users.
Provided training to physicians and nurses in the L&D, Mother/baby, and nursery unit.
Assisted in guiding proper utilization of ClinDoc/CPOE, flowsheets, eMar.
Assisted with triage, L&D and the OR.
Smart sets, preference lists, Smart Phrases, and personalization.
Trained the nurses with arriving patient to the triage as well as the L&D.
Support and on-site instruction in the use of Epic ClinDoc Orders, including the successful training of super users and end users.
Instruction provided to students included Nursing Techs, Unit Clerks, Registered Nurses and Physicians.
CREDENTIALED TRAINER EPIC AMBULATORY
Mid-Michigan Health Centers
Midland
01.2019 - 03.2019
• Provided Classroom training to end-users.
Assisted Ambulatory teams with 2018 Upgrade build.
Conversion of 2018 Upgrade Training Tips Sheets to MM template.
Updated Ambulatory & Orders Learning Home Dashboards – 22 in total.
Updated existing training materials to be on v2018 for 13+ curricula that span anywhere from 50-300 slides a piece.
Guided end-users of how-to's with Epic short cuts, including smart-phrases, smart-sets, express lane visits, Preference lists, smart texts, choosing favorites for orders/procedures, updating abstract historical data on patients, etc.
CREDENTIALED TRAINER/CONSULTANT CADENCE
Mt Sinai Hospital
New York
08.2018 - 12.2018
Led a team of consultants to provide at-the-elbow support during the go-live.
Classroom training Epic Ambulatory to Providers, back-office support, Residents, and front desk staff.
Provided physician and nurses support, with registration staff.
Provided physician, nurse and front desk users support training.
Troubleshot technical issues to the command center.
Arranged and assisted with hospital admissions with scheduling.
Participated in Epic Ambulatory Go-Live.
Acceptance and integration with effective use to Epic Care computer applications.
Facilitate end-user learning through one-on-one coaching, teaching and troubleshoot.
CREDENTIALED TRAINER - EPIC CLINDOC/CPOE
Mt Sinai Hospital
New York
06.2018 - 08.2018
Provided classroom Training to end-users.
Provided training to Superusers and End-users in multiple roles: Wound Care Providers and Nurses, Oncology Nurses, Cardiac Rehab Nurses, PT/OT/ Speech Pathology, Ambulatory Clinic Providers and Nurses.
Provided Nuance Dragon DMO training to all Ambulatory providers, including PT/OT/Speech.
Created dictating exercises for use during Dragon DMO training.
Assisted PT with workflow analysis, and creation of new curriculum for Wound Care Nurses, Oncology nurses, and PT/OT/Speech Pathology.
Created PowerPoints to supplement training for all roles.
Worked closely with superusers to assist with refined workflows for greater efficiency and user adoption.
Assisted Superusers with creation of Department Standard Smart Phrases.
CREDENTIALED TRAINER CPOE/AMB/DRAGON TRAINING
Bryan Health Medical Center
Omaha
04.2018 - 06.2018
Assisted with conversion of OP, IP, and Research Treatment plans / Therapy Plans.
Scheduled training sessions based on availability of classrooms, equipment, and instructors.
Assisted with workflow training of ATE support staff.
Customizing clinics with conversion training with Epic EMR in ClinDoc, CPOE, Ambulatory, ADT, and Prelude.
Provided group and one on one training for physicians.
Worked with clinicians on creating patient lists, signing orders, and note writing.
Educated Physicians on effectively writing their progress notes using the Note writer and incorporating Smart Phrases.
Refined workflows for greater efficiency and user adoption.
Tip Sheet creation and revision.
EPIC INPATIENT SUPPORT CLINDOC/ORDERS/STORK)
Mt Sinai Hospital
New York
02.2018 - 04.2018
Provided ATE support to Nurses in the L&D, Mother/baby and med surg-unit.
Assisted in guiding proper utilization of ClinDoc/CPOE, flowsheets, eMar, Assisted with triage and L&D.
Smart sets, preference lists, Smart Phrases, and personalization.
Trained the nurses with arriving patient to the triage as well as the L&D.
Facilitated Go-Live with support to over 1,000 health care employees.
Continued follow up with the command center to ensure that the problems were resolved and/or addressed.
CHART ABSTRACTOR /PERSONALIZATION/TRAINER
Clinic Hospital
Rochester
10.2017 - 01.2018
Abstracted clinical data from existing medical records in Cerner to the Epic program.
Maintained an abstracting volume to meet internal and external deadlines.
Maintained 100% accuracy in abstraction including data verification, following guideline and inclusionary/exclusionary criteria.
Meds Reconciliation and Anticoagulation INR goal documentation.
Provided 1:1 Provider Concierge Support at Capitol OB/GYN.
Assisted with the creation of Department Standard Nursing and Provider Preference Lists.
Assisted Providers with creation of Department Standard Smart Phrases.
EPIC CONSULTANT ASAP/CPOE /PERSONALIZATION
Anmed Hospital Anderson
South Carolina
06.2017 - 08.2017
Provided support to Providers, back-office support, Residents, and front desk staff.
Guided end-users of how-to's with Epic short cuts, including smart-phrases, smart-sets, express lane visits, Preference lists,smart texts, choosing favorites for orders/procedures, updating abstract historical data on patients, etc. •
Provide One-on-One Training and Support for Doctors creating Macros and customizing orders.
Creating orders using Note Writer and Smart Tools and efficientuse of In-Basket.
EPIC CONSULTANT AMBULATORY
Mt Sinai Hospital
New York
04.2017 - 05.2017
Go-live Epic implementation consultant Ambulatory for ETL, ER department.
Help maintain business process for the department as they transition to Epic.
Provided one on one elbow support for physicians and nurses.
Reporting any problems to the command center.
Resolving issues and answering all questions.
Provided application support to end-users in EMR documentation.
EPIC TRAINER/CONSULTANT CLINDOC INPATIENT
Mt Sinai Hospital
Mt Sinai
01.2017 - 03.2017
Assisted clinicians on hyperspace flow sheet.
Educated and assisted the physicians on how to document encounters.
Educated physicians on how to manage there in basket, orders, and preference list.
Assisted physicians on efficient use of the order Sets.
Escalate issues to the command center using issue ticket.
Assisted floor super users on issue resolution such as adding more activities to their navigators.
Education
Bachelor of Science - Political Science
University of Ibadan
Skills
Experience with documentation, workflow design, and product configuration
EMR Systems (Epic, Cerner, EMR) Software Troubleshooting