Abiola Ajibola
Atlanta
Summary
Dynamic and customer-focused professional with extensive experience at Crowne Plaza Midtown, excelling in guest service management and efficient table clearing. Recognized for enhancing guest satisfaction and maintaining cleanliness, while demonstrating excellent teamwork and adaptability in high-pressure environments. Proven ability to optimize operations and foster positive relationships with both guests and staff.
Overview
4
4
years of professional experience
Work History
Restaurant Busser
Crowne Plaza Midtown
01.2017 - 01.2021
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Enhanced customer satisfaction by ensuring tables were cleared and cleaned promptly after guests left.
- Maintained a clean and safe dining environment by sweeping floors, wiping down surfaces, and keeping walkways clear of debris.
- Assisted servers in managing their sections effectively, providing timely water refills and bread service.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Supported the overall dining experience by setting up tables with appropriate silverware, glassware, and linens.
- Contributed to smooth restaurant operations by promptly resetting tables for new customers.
- Increased efficiency in table turnover by quickly clearing dirty dishes and preparing tables for the next guests.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
- Helped servers expedite food orders during busy hours by running food from the kitchen quickly and accurately.
- Collaborated with kitchen staff to ensure dishes were properly sorted and returned to the dishwashing area.
- Reset used tables within prescribed timeframes to expedite turnover and increase available dining room space.
- Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
Room Service
Crowne Plaza Midtown
01.2017 - 01.2021
- Enhanced guest satisfaction by promptly addressing and resolving room service complaints and concerns.
- Implemented feedback from management regarding room service processes, resulting in improved performance metrics.
- Reduced response times for room service orders by optimizing staffing schedules based on peak hours.
- Fostered open lines of communication between room service staff and guests, promoting transparency in addressing any concerns or issues that arose during their stay.
- Streamlined room service operations for increased efficiency and improved guest experience.
- Collaborated with front-of-house management for seamless integration of dining room service and kitchen operations.
- Maintained accurate records of all room service transactions, contributing to proper billing and revenue tracking.
- Increased room service revenue by promoting special offers and upselling menu items to guests.
- Developed a strong rapport with regular guests by remembering their preferences and personalizing their room service experiences.
- Expedited room service orders, maintaining high standards of quality and presentation.
- Ensured timely delivery of all room service orders, prioritizing tasks to maximize guest satisfaction.
- Improved room service efficiency by maintaining accurate records of all orders, special requests, and billing information.
- Assisted in training new team members on company policies, procedures, and best practices for room service operations.
- Participated in regular performance evaluations, proactively seeking ways to improve individual performance and contribute to the overall success of the hotel''s room service department.
- Trained new team members on room service procedures, fostering a supportive work environment.
- Supported colleagues during high-volume periods by stepping in and helping with tasks outside the scope of room service responsibilities when necessary.
- Participated actively in regular staff meetings to share feedback, discuss challenges faced, and brainstorm solutions for continuous improvement of room service operations.
- Improved guest satisfaction by efficiently responding to room service requests and promptly addressing concerns.
Banquet Server
Crowne Plaza Midtown
01.2017 - 01.2021
- Arrange tables, chairs, linens, tableware, glassware, and decorations according to the event plan.
- Set up buffets, beverage stations, or plated meal service areas.
- Ensure the banquet space is clean, safe, and organized before guests arrive.
- Greet guests warmly and provide attentive, friendly service throughout the event.
- Serve food and beverages according to service style (buffet, plated, or family-style).
- Refill drinks, clear empty plates, and respond promptly to guest requests.
- Maintain a professional, polished appearance and positive attitude at all times.
- Follow event timelines and service procedures outlined by the banquet manager.
- Coordinate with kitchen and bar staff to ensure smooth and timely service.
- Monitor food and beverage levels, restocking as needed.
- Clear tables and remove all event materials after service concludes.
- Assist in cleaning and storing equipment, linens, and service items.
- Return the event space to its original condition or prepare it for the next event.
Education
Saint Francis Catholic Secondary School
Lagos, Nigeria Skills
- Excellent teamwork
- Adaptable to change
- Heavy lifting
- Ability to lift heavy items
- Table bussing
- Flexible schedule availability
- Maintaining cleanliness
- Floor cleaning
- Customer Service-oriented
- Polite demeanor
- Food sanitation
- Food safety practices
- Understanding of restaurant layout
- Professional appearance
- Guest service management
- Dining room organization
- Efficient table clearing
- Dining room maintenance
Timeline
Restaurant Busser
Crowne Plaza Midtown
01.2017 - 01.2021
Room Service
Crowne Plaza Midtown
01.2017 - 01.2021
Banquet Server
Crowne Plaza Midtown
01.2017 - 01.2021
Saint Francis Catholic Secondary School
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