Summary
Overview
Work History
Education
Skills
Education and Training
Certification
Timeline
Generic

Abria Patterson-Mosley

Stockbridge

Summary

Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Tax Preparer

Concentrix
01.2024 - 01.2025
  • Assisted customers with any questions they had about their taxes or filing status.
  • Prepared and reviewed tax returns for individuals, partnerships, corporations and trusts.
  • Ensured that all applicable deadlines were met when submitting documents.
  • Assisted clients with IRS audits, including preparing documentation and representing clients in discussions with the IRS.

Economic Support Specialist II

Department of Children and Family Services
07.2020 - 08.2023
  • Provided customer service by responding to inquiries from clients regarding benefit determination or eligibility status.
  • Processed applications, reviewed records, and determined appropriate benefits in accordance with applicable regulations.
  • Maintains monthly summary of open cases with to comply with all state and federal regulatory requirements.
  • Supports the development and implementation of policies and procedures for handling customer inquiries, complaints, and issues.
  • Provided information on changes in federal or state legislation that could affect their benefits.

Direct Support Professional

Primrose Center Inc
05.2017 - 07.2020
  • Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
  • Accompanied individuals on outings to promote independence and integration into the community.
  • Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
  • First aid, CPR , Administered medication

Healthcare Customer Service Representative

TTEC
07.2015 - 11.2018
  • Scheduled appointments for patients using the electronic health records system.
  • Assisted in checking patient's insurance eligibility prior to their appointment.
  • Managed incoming calls from patients and other healthcare facilities to provide information or schedule services.
  • Updated patient files in accordance with company policy and procedure guidelines.
  • Processed paperwork related to medical claims processing including authorizations, referrals, pre-certifications.

Education

GED -

Technical College System of GA
McDonough, GA
05-2015

Skills

  • Complaint resolution
  • Multitasking and organization
  • Typing proficiency
  • Support case resolution
  • Time management
  • Independent decision making
  • Document preparation
  • Data gathering
  • Data entry
  • Critical thinking
  • Active listening
  • Conflict resolution
  • Microsoft Excel
  • Complaint handling
  • Appointment scheduling
  • De-escalation techniques

Education and Training

other

Certification

Coursera

Timeline

Tax Preparer

Concentrix
01.2024 - 01.2025

Economic Support Specialist II

Department of Children and Family Services
07.2020 - 08.2023

Direct Support Professional

Primrose Center Inc
05.2017 - 07.2020

Healthcare Customer Service Representative

TTEC
07.2015 - 11.2018

GED -

Technical College System of GA

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Abria Patterson-Mosley