Abria Patterson-Mosley
Stockbridge
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Tax Preparer
Concentrix
01.2024 - 01.2025
- Assisted customers with any questions they had about their taxes or filing status.
- Prepared and reviewed tax returns for individuals, partnerships, corporations and trusts.
- Ensured that all applicable deadlines were met when submitting documents.
- Assisted clients with IRS audits, including preparing documentation and representing clients in discussions with the IRS.
Economic Support Specialist II
Department of Children and Family Services
07.2020 - 08.2023
- Provided customer service by responding to inquiries from clients regarding benefit determination or eligibility status.
- Processed applications, reviewed records, and determined appropriate benefits in accordance with applicable regulations.
- Maintains monthly summary of open cases with to comply with all state and federal regulatory requirements.
- Supports the development and implementation of policies and procedures for handling customer inquiries, complaints, and issues.
- Provided information on changes in federal or state legislation that could affect their benefits.
Direct Support Professional
Primrose Center Inc
05.2017 - 07.2020
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Accompanied individuals on outings to promote independence and integration into the community.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- First aid, CPR , Administered medication
Healthcare Customer Service Representative
TTEC
07.2015 - 11.2018
- Scheduled appointments for patients using the electronic health records system.
- Assisted in checking patient's insurance eligibility prior to their appointment.
- Managed incoming calls from patients and other healthcare facilities to provide information or schedule services.
- Updated patient files in accordance with company policy and procedure guidelines.
- Processed paperwork related to medical claims processing including authorizations, referrals, pre-certifications.
Education
GED -
Technical College System of GA
McDonough, GA05-2015
Skills
- Complaint resolution
- Multitasking and organization
- Typing proficiency
- Support case resolution
- Time management
- Independent decision making
- Document preparation
- Data gathering
- Data entry
- Critical thinking
- Active listening
- Conflict resolution
- Microsoft Excel
- Complaint handling
- Appointment scheduling
- De-escalation techniques
Education and Training
other
Certification
Coursera
Timeline
Tax Preparer
Concentrix
01.2024 - 01.2025
Economic Support Specialist II
Department of Children and Family Services
07.2020 - 08.2023
Direct Support Professional
Primrose Center Inc
05.2017 - 07.2020
Healthcare Customer Service Representative
TTEC
07.2015 - 11.2018
GED -
Technical College System of GA
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