Summary
Overview
Work History
Education
Skills
Timeline
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Abriyah Robinson

Atlanta,GA

Summary

Customer-focused professional with 6 years of experience delivering exceptional customer service. Proven track record of effectively resolving inquiries, handling complaints, and ensuring customer satisfaction. Skilled at utilizing communication and problem-solving abilities to interact positively with customers. Strong multitasker, capable of managing high call volumes and maintaining a high level of professionalism. Eager to contribute my customer service skills to enhance the reputation and success of the organization while continuously improving the customer experience.

Overview

3
3
years of professional experience

Work History

Office Assistant

HHC Medical Staffing
03.2025 - Current
  • Assist with payroll processing including collecting time sheets and verifying hours for accuracy.
  • Maintain daily communication with clients regarding job orders, candidate placement and follow up.
  • Support recruitment team with data entry and resume uploads.
  • Handle onboarding paperwork and coordinated orientation sessions for new hires.
  • Deliver professional customer service to clients via phone and email.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Prepared and edited documents to produce precise, accurate and professional communication.

Delivery Driver

Amazon
05.2024 - 02.2025
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Maintained an upbeat, positive attitude in a busy, customer-focused environment.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
  • Delivered packages to customer doorsteps and business offices.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated light trucks to deliver loads as far as 75 miles from home location.

Animal Control Office

Fulton County Animal Control
02.2024 - 05.2024
  • Responded to animal control-related calls and complaints from the public.
  • Assisted in the capture of stray animals using human trapping techniques.
  • Conducted investigations of suspected animal cruelty cases, interviewed witnesses, and collected evidence.
  • Provided safe transport of animals to shelters or veterinary facilities for medical treatment.
  • Maintained detailed reports on captured animals, including species, breed, color, set and age.
  • Documented all activities in the computerized records management system.
  • Issued citations for violations of municipal ordinances relating to animal control.
  • Responded to 20 daily calls to enforce animal control regulations.

Veterinary Client Service Specialist

Clairmont Animal Hospital
05.2023 - 10.2023
  • Managed 20 records between other veterinary clinic locations.
  • Assess emergency visits on the phone and walk-in visits.
  • Managed telephone system to answer questions and schedule patients.
  • Responsible for collecting payments and updating patients' files.
  • Manage food orders and office supplies for the hospital.
  • Assist patients with medication orders and refills.
  • Handle Euthanasia for patients and owners.

Front Office Coordinator

Endoscopy Consultants
05.2022 - 05.2023
  • Greeted and registered scheduled patients daily ensuring accurate demographic and insurance information.
  • Managed multi-line phone systems and scheduled patient appointments.
  • Collected co-pays and payments, blanched daily cash reports, and reconciled billing discrepancies.
  • Acted as a liaison between patients, clinical staff and insurance providers to ensure seamless care coordination.
  • Resolved patient complaints calmly and promptly, contributing to a 95% patient satisfaction score.
  • Outbound collection calls to patients regarding their medical invoices, answering questions and setting up payment plans.

Education

Associate of Applied Science - Veterinary Technician

Penn Foster College
Scottsdale, AZ
05.2027

Skills

  • Schedule Coordination
  • Conflict Resolution
  • Client Services
  • Data Entry
  • Document Management
  • Administrative Support
  • Phone Support
  • Chat Support
  • Email Support
  • Time Management
  • Microsoft Office Suite
  • Advantix
  • Provation
  • Outlook
  • Google Workspace

Timeline

Office Assistant

HHC Medical Staffing
03.2025 - Current

Delivery Driver

Amazon
05.2024 - 02.2025

Animal Control Office

Fulton County Animal Control
02.2024 - 05.2024

Veterinary Client Service Specialist

Clairmont Animal Hospital
05.2023 - 10.2023

Front Office Coordinator

Endoscopy Consultants
05.2022 - 05.2023

Associate of Applied Science - Veterinary Technician

Penn Foster College

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Abriyah Robinson