Adaiah Keith
Kennesaw
Summary
Experienced Team Leader with a keen eye for detail and a strong customer-centric approach, boasting a successful history in remote customer service leadership positions. Proficient in delivering exceptional customer service, adept at efficiently resolving inquiries, and fostering collaboration among team members to ensure utmost client satisfaction. Seeking to utilize well-honed communication abilities and expertise in the Microsoft Office suite. Accomplished in directing workgroup activities, developing effective strategies, delivering training sessions, setting and achieving goals, and soliciting team feedback. Demonstrates proficiency as a problem solver, networker, and consensus builder
Overview
5
5
years of professional experience
Work History
Team Lead
Get Insured Health Solutions
01.2021 - Current
- Maintained service level agreement metrics consistently in the top percentages of 95% or higher each quarter.
- Assisted with increasing the Book of business by 20% annually.
- Implemented strategies to optimize team performance and productivity.
- Conducted regular performance evaluations and provided feedback to team members.
- Coordinated team meetings and training sessions to enhance skills and knowledge.
- Trained new team members by relaying information on company procedures and safety requirements.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
Advanced Customer Service Specialist
United Health Care
12.2018 - 11.2020
- Provided excellent customer service to clients and members.
- Managed incoming and outgoing calls efficiently.
- Resolved customer service issues and inquiries.
- Assisted with various administrative tasks as needed.
- Collaborated with team members to ensure client satisfaction.
- Assisted with employee training, leading to improved knowledge, and knowledge check scores increased by 10% each quarter.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
Education
Associate Degree -
Chattahoochee Technical College
05.2023
High School Diploma -
North Cobb High School
05.2018
Skills
- Excellent customer service skills
- Strong written and verbal communication skills
- Ability to work scheduled shifts punctually
- Coaching and mentoring
- Proficiency in Microsoft Office suite
- Problem-solving
- Team collaboration
- Attention to detail
- Time management
- Self-motivation
Timeline
Team Lead
Get Insured Health Solutions
01.2021 - Current
Advanced Customer Service Specialist
United Health Care
12.2018 - 11.2020
Associate Degree -
Chattahoochee Technical College
High School Diploma -
North Cobb High School
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